Prior to joining MLex, she worked as a reporter at the English division of the Hong Kong Economic Journal, providing coverage and analysis on China's banking sector, asset management industry as well as currency and financial reforms. The commission have commenced a consultation on the proposed amendments and invited interested parties to submit representations by 6 pm on June 15. We aim to provide our consumers with the best selection of food at great value through an excellent delivery experience. Survey: Fewer local COVID-19 cases fuel optimism among HK restaurant owners, Deliveroo Hong Kong extends initiative to further address food insecurity, Deliveroo Hong Kong forecasts the top 5 dining trends for 2021. The concern group suggested that Deliveroo should adjust its support to be more similar to sick pay. Another platform, UberEats, launched in the city in 2016. Marketing Interactive is not responsible for the content of external sites. Photo: Nora Tam, HKDSE - Hong Kong Diploma of Secondary Education. Lawmaker Doreen Kong Yuk-foon, from the Election Committee constituency, said the commission had not done enough to tackle Foodpanda and Deliveroo's monopoly of the food delivery market. Jia, which is home in Mandarin, is the group behind a dozen eateries including Michelin-starred restaurants Louise and Duddells. Photo: Captured online by Riders Rights Concern Group, A screenshot from Keffrey* of an email from March 31, in which Deliveroo tells its riders that its HK$20,000 funding scheme ended last December. Deliveroo has launched 'Deliveroo Hop', a new rapid grocery delivery service, in Hong Kong in partnership with PARKnSHOP. From fast-food chains to independent restaurant groups, here are the food delivery options that can satisfy your cravings without leaving home. An alternative Hong Kong food delivery option for healthy but lazy eaters. The Tuen Mun Editions site will house six kitchens within its 3069sqft footprint inside the Cozi Resort Hotel at 4 Kin Fung Circuit. Since Covid-19 began, restaurants have been increasingly reliant on food delivery platforms to bring in business during dismal economic times. The food delivery giants have confirmed they are complying with the investigation. Moreover, restaurants can improve user experience as they can leverage Deliveroo Hong Kong's technology and logistics data to offer an additional channel for their own customers. 4 reviews HK Jan 23, 2023 absolutely trash service absolutely trash service, the customer service is useless and rude. A food delivery workers face hazardous conditions amid the coronavirus pandemic. From flavourful Balinese delights to elevated Japanese izakaya favourites, the selection from Le Comptoir's restaurant is sure to impress. Not only do they reach harder to deliver areas like Shum Shui Po and Tsuen Wan, but their website/app offers excellent search functions for picky eaters including search by allergies which is gold! Here is something to know: it offers a number of broth selections in different spiciness. 16 April 2020 author Simon Yuen While the current COVID-19 pandemic is causing Hong Kong's brick and mortar F&B industry to suffer, online food delivery platforms are enjoying success as. The service is available for anyone around Admiralty, Central, Sheung Wan and Sai Ying Pun. These Hong Kong food delivery companies have your needs covered. Its Chiller Service delivers alcoholic beverages without a delivery fee. Its usual delivery fee is about HK$15.00 but can be higher or lower according to the distance between the restaurant and your home. Here's how to get there from the airport. Participating restaurant partners include Wing Nin Noodle, Shake Shack, Pirata Groups Pici and Pizza Project and Korean fast-food eatery Lees Kitchen. Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on WhatsApp (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Telegram (Opens in new window). Cold food will be left at the door so you can pick up whenever you want and heat it up before enjoying your meal. Selections are more refined (and expensive) than those on the other delivery apps. Dont attack the messenger, work to rebuild trust among Hongkongers, Video: Hong Kong Tiananmen crackdown activists, artists taken away by police on eve of anniversary. Hong Kong police to field up to 6,000 officers on patrol on June 4: sources (06-03 16:40) Man who clapped on neighbors' doors with knives in Mei Foo arrested (06-03 14:47) It gives them a huge disappointment and a false hope.. Another major player in Hong Kong food delivery industry, FoodPanda has some great restaurant partners: The Butchers Club, Din Tai Fung and Tim Ho Wan, for example. Support press freedom & help us surpass 1,000 monthly Patrons: 100% independent, governed by an ethics code & not-for-profit. For local eateries, Foodpanda and Deliveroo are a double-edged sword, Huge police deployment thwarts Tiananmen crackdown commemorations as Hongkongers arrested over candles, clothes, slogans, Hong Kong police impound sports car with 8964 licence plate on Tiananmen crackdown anniversary, Hong Kong is absurd: As some try to mark Tiananmen crackdown anniversary, others enjoy patriotic festival, In Pictures: Hong Kongs US and EU consulates light candles to mark Tiananmen crackdown anniversary. That was the first I did. The latest service enables Deliveroo Hong Kong's restaurant partners to reach new customers and nurture existing relationships through targeted marketing campaigns. Previously, she reported on Asia broadly - including on Hong Kong's 2019 protests - for TIME Magazine and covered local news at Coconuts Hong Kong. and really good tofu. Support HKFP | Code of Ethics | Error/typo? Additionally, Foodpanda has offered to allow restaurants the freedom of whether or not to use its order-to-pickup services. If the app would be functional again, delivery time is usually an hour from past experiences. Hong Kongs Deliveroo couriers have accused the companys Covid-19 fund of being a false hope for infected riders, as some are still in dispute with the delivery platform regarding HK$20,000 (US$2,552) of aid. As large portions of Hong Kong locals continue to work from home, Deliveroo is reporting a significant increase in delivery orders. Deliveroos Hong Kong office tells HK Cheapo that about 6570% of restaurants are exclusive to Deliveroo. Photo: Handout, When asked about the number of riders who received the HK$20,000 fund, Deliveroo did not reveal any details to. To address the watchdogs concerns, Foodpanda and Deliveroo have each offered to amend the terms of the exclusive partnership so that restaurants can partner with new and smaller platforms without losing the commercial incentives entitled to only working with Foodpanda or Deliveroo. 1st June 2023 (Hong Kong) The Competition Commission in Hong Kong has launched a consultation on proposals by Foodpanda and Deliveroo to amend exclusive partnership agreements with their restaurant partners. This website uses cookies so that we can provide you with the best user experience possible. Yonnex has an MA in Journalism from the Chinese University of Hong Kong, after obtaining a BA in Translation at the same university. Deliveroo. Users who opt-in for the programme will pay a one-off deposit for the containers which will be collected and reused every time you order from Go. Deliveroo and Foodpanda, which command about 97 per cent of the citys food delivery market, are under investigation for anti-competitive conduct by the citys Competition Commission. Deliveroo has proposed voluntary commitments that are now being consulted on, and they will wait for the public consultation to end before re-engaging with the commission. Hong Kong secures food delivery platform commitments - Global Competition Review The two platforms would also make it easier for restaurants to switch away from working exclusively with either Foodpanda or Deliveroo and partner with other online food delivery platforms and would allow restaurants to charge lower menu prices on their own channels and other food delivery platforms. The company said it was in further discussion with ZA International, ZA Banks parent company, regarding the details of their partnership to support infected couriers. At the time of the announcement, Deliveroo did not state when the fund would end. According to the commission, these conditions may hinder entry and expansion by new or smaller platforms and soften competition in the market, thereby depriving restaurants and consumers of the benefits of effective competition. 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Join the WeLearn community and get a month free trial. Due to the impact brought by Covid-19, the Hong Kong government has imposed school closures until 16 March and extend the work from home arrangement for civil servants for another week until 23 February. User overlap is an important indicator of user loyalty. We expect economic conditions to deteriorate. Meanwhile, a spokesperson from Deliveroo HK said: "Deliveroo has been co-operating fully and constructively with the Hong Kong Competition Commission. Partnering with over eight-thousand restaurants in Hong Kong, Deliveroo has five years of delivery experience in this city. Please indicate which ones you would like to be included in your Daily Wrap-up alert. We live to connect you to great food everyday. Order your own vegetarian feast - enter your address above or find your neighbourhood. UberEats and Doordash Sharing Home Eating and Drinking Stuck at home but craving a specific dish from a specific restaurant? You can learn more about how we handle your personal data and your rights by reviewing our Privacy Policy . The highest-paying job at Deliveroo is a Clerk with a salary of $42,266 per year. The two platforms command around 97 per cent of the citys food delivery market, according to data analytics company Measurable AI. GO delivery app by Black Sheep Restaurants, the homegrown restaurant group, is more than just an answer to couch-loving dinersits a way to skip the queue and order meals from some of the groups most popular restaurants in town. Cauliflower wrap delicious as always. My order never arrived, and the refused to refund me for 2-3 days even though I was charged 180 dollars I was only refunded 120 dollars after over 10+ emails of back and forth. Brian Lo, GM at Deliveroo Hong Kong, says Tuen Mun is a large but underserved region because of its distance from both Kowloon and Hong Kong Island. There are 10 different levels of Mild Spicy option. We believe this new service will bring a range of new benefits to our grocery partners, helping them reach more consumers, increase customer choices and achieve business growth. Andrew Hui, general manager, Deliveroo Hong Kong, said the COVID-19 pandemic has caused an accelerated adoption of eCommerce grocery services among local consumers, with online shopping now becoming an indispensable part of our everyday lives. The service is decently reliable. The company has partnered with the NGO since June 2020 and raised over HK$2.2 million, delivering more than 440,000 meals to people in need. Editions are shared kitchens which allow restaurants to prepare meals for customers located outside their normal delivery area. A Hong Kong pro-democracy busker has been acquitted of organising a prohibited group gathering after the judge cast doubt over the reliability of a police officer's testimony. In April 2020, Deliveroo, one of the citys largest food delivery platforms with about 10,000 couriers, announced a collaboration with ZA Bank to launch a Covid-19 emergency relief fund, providing a one-off payment of HK$20,000 to infected riders. We invite others in the food delivery sector to follow our lead and also provide support where they can. 2023 Hong Kong news - Independent, non-profit, impartial. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. The HK$2,000 aid is basically useless A lot of my friends who work full-time can make more than HK$2,000 per day and [shouldnt the] fund support you for 14 days? he said. No final decisions have been made, the spokesperson said, adding that Deliveroo is committed to supporting all sides of the marketplace, including their partner restaurants, riders and consumers. Doordash is not available in Hong Kong. There is a minimum order of HK$150.00, with no additional delivery fee. At the time of the announcement, Deliveroo did not state when the fund would end. Explainer: Is it legal for people in Hong Kong to commemorate the Tiananmen crackdown? It exited Hong Kong last month. All Rights Reserved. Follow us on our Telegram channel for the latest updates in the marketing and advertising scene. The app or website can tell you the status of your food and when you can expect to receive your order. Pizzahuts delivery hotline is 2330 0000. Its currently an invitation-only programme. Additionally, content such as tours and tickets, hotels and apartments are commercial content. Its a big scam. Get the latest business insights from Dun & Bradstreet. Minimum spend of $800 applies. Its chef-designed recipes average 550 calories each. The 23-year-old applied for the original relief fund in March and was told on a phone call that he could get HK$20,000 if his application was successful. We are using cookies to give you the best experience on our website. In respecting the ongoing discussion process, we have no additional comments to share at the moment. Its veggie meal plan, however, will be repeated every two weeks. Foodpanda said it would assist with the probe where necessary. There are four types of meal plans to choose from for different goals: Balanced Diet, Weight Loss, Build Muscle and NOSH Veggie. One of our recent favourites is Imaginary Burger. So he made it his personal mission to bring great restaurants closer to their customers. Foodpanda and Deliveroo have offered to make necessary amendments to existing agreements with their partnering restaurants after an investigation by the Competition Commission revealed some conditions imposed by the two platforms may harm competition and break the law. Please refresh the page and/or try again. https://awards.marketing-interactive.com/loyalty-and-engagement-sg/, https://awards.marketing-interactive.com/agency-of-the-year-my/, https://awards.marketing-interactive.com/mobex-awards-sg/. Photo: AFP, In April 2020, Deliveroo, one of the citys largest food delivery platforms with about 10,000 couriers, announced a. to launch a Covid-19 emergency relief fund, providing a one-off payment of HK$20,000 to infected riders. Brian Lo, general manager of Deliveroo Hong Kong and board director of the HK Federation of Restaurants and Related Trades (HKFORT), said: In our most recent survey and conversations with leaders of the F&B industry, we estimate in-store F&B retail sales to be down 30-50% year on year, with signs of further deterioration. ), GO delivery app by Black Sheep Restaurants, Hong Kong's Best Family-Friendly Rainy Day Activities, A View with a Room: Hong Kong's Best Harbour View Hotels, June Event Roundup What's On in Hong Kong, Long Kong: A Guide to Long-Stay Accommodation in Hong Kong, How to Get from Hong Kong Airport to Causeway Bay, How to Get From Hong Kong Airport to Central, How to Get from Hong Kong Airport to Mong Kok, May Event Roundup Whats On in Hong Kong, Al Fresco Dining in Hong Kong a Cheap and Cheerful Guide, Where to Stay in Hong Kong: Historic Hotels and Hostels, April Event Roundup Whats On in Hong Kong, get from Hong Kong airport to the city centre. Eateries have told HKFP that the two giants charge around 30 to 35 per cent in commissions per delivery order, and are enticed to go exclusive with the apps for lower rates. This would also deprive restaurants and consumers of the benefits of effective competition, the commission notes. The two platforms also prevent restaurants from offering consumers lower menu prices on their direct channels and competing online platforms. With Editions, our partners dont have to worry about setting up shop independently in new geographical areas.. However, we will proactively assist and cooperate with the relevant authorities on their information gathering to the best of our ability.. Were doing everything we can to ensure that our restaurant partners are well-supported, and that people across the city are staying well-cared-for and well-fed at this critical time, said Lo. This partnership allows us to not only grow our customer base but also to stay on top of quick commerce and make use of Deliveroos expertise in grocery management and delivery to improve customer experience.. For non-urgent enquiries, please email us at support@deliveroo.hk including your order number and registered email address with Deliveroo. This data helped spur the company to take immediate and decisive action. Deliveroo and Foodpanda offer to amend exclusivity deals with Hong Kong restaurants after competition watchdog warns of possible legal breaches. We now operate in over 100 towns and cities across the UK, employing over 600 . When Deliveroo couriers report a positive infection, their account is shut until they present a negative result, which can last for about 14 days according to riders. As part of the investigation, restaurants working with Deliveroo and Foodpanda have been invited to complete a questionnaire that asks whether their partnership with the platforms was on an exclusive basis and if other channels like dine-in and customer pick-up were good replacements for online delivery services. All rights reserved. Until now, restaurants with delivery options have been scarce there. Deliveroo is a British tech success story. Deliveroo>orders>order help > whichever options suits . As of this update, Maison Libanaise serving Lebanese fare and pizza place Motorino are accepting orders, though the list may change depending on the delivery location. Since Covid-19 impacted restaurants dine-in business, the remote kitchens allow them to reach new customers and boost their sales without opening separate brick-and-mortar venues. For vendors tagged with alcohol, this refers to wine cellars or restaurants selling alcoholic beverage, the growth hit 50% in the past two weeks, meanwhile during Chinese New Year it went up to 60%. The move is intended to provide residents with more customised, efficient, and reliable delivery services. But one complaint is that its map and its time estimation are often wrong. Hong Kong's two leading food delivery platforms, Foodpanda and Deliveroo, have agreed to amend their exclusivity terms after an investigation by the city's competition watchdog found they . |Contact Us | Newsletter |Transparency & Annual Report | Apps, Help safeguard press freedom & keep HKFP free for all readers by supporting our team. 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Additionally, restaurants can now promote their offerings on all media channels to drive growth and order volumes directly, in addition to on Deliveroo Hong Kong's own channels. Oliver Ma appeared . Complaints against food delivery apps surged fivefold in the first half of the year compared with the same period last year, with customers unhappy about service quality and even claiming they. For delivery workers, Foodpanda and Deliveroos Covid-19 aid is too late. The meal plan rotates between its 100 recipes, so there wont be repetitions even for its longest (20-day) meal plan. At MLex, she writes extensively on antitrust developments in the Greater China region, including investigations, court cases and merger control of international transactions. The relatively new addition to FoodPanda is a delivery-only concept by Honbo, one of the best burger shops in Hong Kong. We cover all the basics including free things to do on Hong Kong Island, As numbers of customers dining out fall, Deliveroo has announced measures to support the industry, including a 15-20% discount in commission fees as well as a four-week payment delay scheme available for qualifying partners in order to ease their cash flow. and Copyright Policy. 4.7 Excellent (50+) Manon. Nutrition Kitchen offers different calorie-controlled meals. The service will be run from a delivery-only site and will offer rapid grocery delivery in as little as 10 minutes, as a complementary offering to Deliveroos existing, fast-growing grocery service. Deliveroo FoodPanda Chain restaurants (McDonald's, KFC, etc.) Contact us Find out who to contact about general enquiries, your menu and more United Arab Emirates United Kingdom and Northern Ireland Belgium Hong Kong Singapore France Italy Republic of Ireland Kuwait Qatar "Over the past year weve made significant efforts to support our restaurant partners through the rollercoaster of ups and downs due to the pandemic. In Pictures: Hong Kong patriotic carnival opens at traditional Tiananmen crackdown vigil venue ahead of anniv. Deliveroo has launched Deliveroo Hop, a new rapid grocery delivery service, in Hong Kong in partnership with PARKnSHOP. Operators are reeling from worsening consumer spending out-of-home. But the sad news is as Covid-related regulations on restaurants have relaxed the more popular restaurants have been removed from the list. The food delivery giants. After hearing from other Deliveroo riders that they had received HK$2,000, Raja said he had no option but to accept the amount if it was given to him. Having spoken to so many restaurants, we understand their concerns and wanted to take action to help. Online Japanese lessons for Beginners - only $65/month, The Craft Lovers Guide to Sham Shui Po Shopping, Don Quijote, AKA Don Don Donki, Comes to Hong Kong, How to Cross the Hong KongZhuhaiMacau Bridge by Bus or Car, Hong Kong Travel & the Coronavirus: Things to Do, The Complete List of Hong Kong's Food Delivery Options. The guy agreed that he had been waiting somewhere completely differerent for a long time, yet offered me "2.50 credit for next purchase". At Deliveroo, we also see our role in offering our partners a suite of services that enable them to meet more meal occasions and grow their businesses. These fast-food restaurants usually deliver around Hong Kong. to Grey Group SG. Your order was due in 30 mins. You should exercise careful judgement with any online purchase. The new 2877sqft six-kitchen hub in Quarry Bay, which cost more than HK$10 million (US$1.3 million) to open, will serve Hong Kong's fastest-growing delivery area - the east-island side, reaching 10 per cent of the entire Hong Kong population from North Point to Braemar Hill, Quarry . One Great George Street According to a press statement by Deliveroo, the partnership has since experienced significant growth, adding 200 branches from which groceries and other essentials are delivered across the city. KFCs delivery number is 2180 0000. But a proper dine-in dinner at its restaurants is around HK$500.00 per head, so it can be an affordable way to sample their menus. After moving from New York to London, our founder was surprised to find it was nearly impossible to get great quality food delivered. An ambitious challenger to Nosh is Nutrition Kitchen. You can also order from its delivery website. The first Hop store will open in Central, serving residents across Sai Ying Pun, Sheung Wan, Central, Mid-Levels and Admiralty. Cathay Pacific Airways Ltd. fired three flight attendants after a swift probe of recorded comments that went viral in China, showing crew members disparaging passengers . We will inform applicants of any updates as soon as possible, Deliveroo said. Some of the most popular restaurants on their platform includes MOS Burger, the Japanese burger joint, and Tamjai, the homegrown Yunnan-style spicy rice noodle chain. 2021 DimSum Daily. You can order McDonalds through Deliveroos app as well as its own McDonalds app (for iOS and Android). Some of the articles on this site contain affiliate links. Copyright 2023 LexisNexis. | Contact Us | Newsletter | Annual & Transparency Report. With our past Deliveroo Editions sites, we helped our restaurant partners grow their order volumes even while struggling under Covid dine-in restrictions. , which has reached more than 1,500 couriers in Hong Kong since it was founded last October, said it had not heard of any successful applications so far for the HK$20,000 fund, though a few infected workers had been given HK$2,000. MLex content is primarily organized into seven Areas of Interest that cover the main elements of regulatory risk. Hong Kongs competition authority has launched a probe into suspected anti-competitive conduct from Deliveroo and Foodpanda. He said the company was making excuses and, at the end of the day, would never pay HK$20,000 to its delivery workers. Get news, unique commentary, expert analysis and essential resources from the Global Competition Review experts. Meanwhile, in May this year, Meituan, a leading technology-driven retail company in China, has introduced a newfood delivery brandcalled KeeTa, which is officially launching in the Hong Kong market. The two platforms offered to make the amendments in 90 days as they enter into force. By Kalim Chen Jan 22, 2021 | 5:54pm Hong Kong time Deliveroo closed a customer's account Thursday after ethnic minority staff expressed outrage over a customer demanding "no Indian/Pakistan rider" in a recent order. Online-delivery company Deliveroo is eager to continue investing and growing in Hong Kong by expanding its services in food and groceries, including the expansion of its Editions network to cover more districts, the company's general manager said. Competition Commission says top two food delivery platforms in city 'have each offered to make necessary amendments to their existing agreements'. The proposed amendments would last for three years from their effective date, with reporting and monitoring mechanisms in place to ensure compliance. For users subscribed to Deliveroo Plus ($98 per month), delivery fee can be waived for all orders of $100 or more. Terms E. One item was missing, but the food. Deliveroo plans to expand its Editions footprint across more Hong Kong neighbourhoods, after the success of its four initial sites. Hong Kong's competition regulator today put up for public scrutiny a package of commitments being offered by Foodpanda and Deliveroo that may lead to an end to a year-long investigation against the digital food-delivery platforms. 2023 Union Press Ltd | Wigglesworth House, Fourth Floor, 69 Southwark Bridge Road, London, SE1 9HH, UK Tel: +44 (0)20 7803 2420 This includes a customised front end website built by the platform that combines all key restaurant branding elements, from photos, to font choice, to brand phrases and slogans. Deliveroo has extended its "Signature" service to Hong Kong, allowing restaurants to offer delivery services via their own online channels, increase delivery volumes and brand loyalty. These Hong Kong food delivery companies have your needs covered. The online food delivery industry has grown tremendously in Hong Kong in recent years and the food delivery platforms are playing a crucial role in the daily lives of Hong Kong people, Rasul Butt, Chief Executive Officer of the Competition Commission, said. Order Online Hong Kong offers a range of restaurants specialising in Central and South Asian cuisines. The agreements include provisions that enable Foodpanda and Deliveroo to charge restaurants lower commission rates if they work exclusively with the respective platform, and penalise restaurants that switch from exclusive partnerships to working with other platforms. Ensuring effective competition in the market to safeguard the interests of industry players and consumers as well as other relevant parties is therefore of utmost importance., Support HKFP |Code of Ethics |Error/typo?
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