Cookie Notice 03:15 AM. I have firmware version 7.1.3.0991 which just came out on 11/3/2021 and it was also the same result on version 7.0.3.0515. One is equiped with PolyX50+TC8 and the other with NEAT bar and pad system. Troubleshooting (17) This scenario is different than those above in that it is not something a Teams user would establish themselves or even be aware of. Until this time yet in the future, the G7500 is an unsupported device when using this with our Partner Microsoft in Teams. The only way to join a meeting is disconnecting the TC8 and clicking "Join" on the screen (USB mouse connected to the X50). As a temporary workaround Poly advised us to downgrade to firmware version 3.2.3 which has an old Teams App embedded. A hurdle created by using this approach is that the devices still need a way to discover one another so Teams can initiate communications between them. Hold down the power button of the Surface Pro device for 20 seconds or more to restart it. For more information, please see our just because a G7500 used to work with Teams it does not make the device a certified device for Microsoft Teams. What features are not supported on Poly X30 and Poly X50? This is controlled by the AllowBetterTogether parameter which is included in the Set-CsTeamsIPPhonePolicy PowerShell cmdlet. I have not set that up myself but from reading the Coordinated Meetings setup documentation it appears that Bluetooth may be involved (see the BluetoothAdvertisementEnabled XML element). How can I get the TC8 to see the X50 while in Teams mode? I have two MTRA rooms with the same behaviour. Hit Enter. and our The X50 is running3.5.0-344025, they are both logged in with the same Teams account. The output port will have a TV icon, not an arrow pointed at a circle. However Poly claims this is indeed in investigation. In poly and Zoom mode, the devices successfully pair. Can't remember the version it was on. I wanted to update everyone that this has been resolved. Yes, then the title of this article is purposely misleading. For the settings that didn't sync, change them on the device by using the, Not applied cumulative update KB5015020 or later, Uninstall the Teams Rooms app for the affected user. Copyright 2023 Zoom Video Communications, Inc. All rights reserved. In the Office365 admin center, Microsoft is reporting the Tc8 is unpaired. We recently, to outline this simple fact, added(Not certified) to the Provider for customers to understand this. I have two MTRA rooms with the same behaviour. Connect an HDMI cable to the device's HDMI output port 1 to your TV's HDMI input port. Message 2 of 13 0 Kudos Reply SteffenBaierUK Polycom Employee & Community Manager 07-27-2021 12:49 AM Re: Poly studio x50 and tc8 pairing, "Couldn't find any devices" Hello @sslater88 and @justin.senseney , Welcome to the Poly Community. Apr 13 2022 This issue may occur with Teams Rooms on Android devices and Teams IP phones. This change made room for the Teams Collaboration Bars to join the MTR family with their new identity of Microsoft Teams Rooms on Android (MTRoA). Connect virtually from anywhere with Zoom Meetings, Create and brainstorm with Zoom Whiteboard, Rich conversation analytics to improve sales, Send and receive messages and calendar invitations, Bring fluid interactions to hybrid teams with Zoom Huddles. Teams Admin Center only identifies valid certified firmware. Can't access Windows Settings from the desktop right-click menu. Nope, although it may be possible for them to allow pairing devices without Bluetooth at all at that is only used to discover the device. The TC8 is therefore unusable. The next generation of Lync Phone Edition devices came along with Lync Server 2010 and utilized the same Better Together architecture via USB. We removed the filtering, and they can now successfully see each other. Re: Teams Rooms Poly TC8 connection breaks when tapping "Join", Teams Rooms Poly TC8 connection breaks when tapping "Join". Tech shows you the TC8 Teams pairing with Poly G7500 in Native Teams. Appreciate the feedback. This feature isn't available for Teams on phones at this time. This name refers to the ability for Teams desktop and mobile clients to utilize the Bluetooth radio on their own device to listen for any beacons in the immediate area which may be transmitted by a supported Teams device. For example, if you remove Teams Rooms from the domain after it gets domain joined, the trust relationship will be lost. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. A customer found that when they try to sign a device into Teams via the Sign into an account page > here < or directly on the device using email and password the device would either display Something went wrong. May need to unpair and re-pair the TC8. I also suggest involving Microsoft to check the logs on their end. The best I can do is set it for 1-hour, but if Im actively working away and havent used my phone in that hour, it will still lock and require me to either punch in my passcode on the phone, or lock/unlock my Windows PC. Usually, when setting up a Studio X with Microsoft Teams the TC8 would usually already be paired with the TC8. Tests have been done without firewalls or anything between the device and the internet, but to no avail. Work directly with their Microsoft Premier Support Account Management team to log their issues. Privacy Policy. What was originally referred to as a Skype Room System (SRS) and was rebranded to Microsoft Teams Rooms (MTR) a while ago has recently been updated to be called Microsoft Teams Rooms on Windows (MTRoW). We work everywhere that you do Poly video solutions make meetings a breeze. This is only possible though when both parties can communicate directly between each other using their local host IP addresses which is limited to internal, routed IP networks and some VPN networks. Management (1) All rights reserved. When i go on x30 device management i cant find tc8 on connected device or in available devices. For example, attempting to share content from a smartphone on a guest Wi-Fi network to a meeting room system a few feet away which is connected to a different, secured cooperate network is often not possible when using a technology like AirPlay due to the networking requirement for those two devices to identify each other and setup a direct line of network communications. And all of this complexity is further exasperated by the fact that the majority of smartphones only support one of these options so multiple technologies must be included to support the different platforms. For additional setup instructions, see the Poly TC8 Setup Sheet. I can log into the web portal of the Studio X30 and can't see any network issues there.I have pulled and attached the log file from the system.CheersLewis. ago Glad to know I'm not alone. This could be required in case of new installation or if the pairing is lost. Network with other Zoom users, and share your own product and industry insights. LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Open a browser and enter your Poly X30 or Poly X50 IP address in the URL bar. On the TC8, this reported not paired. Setup the simple way Feel confidently in control Pair for Success Poly TC8 is pre-paired out of the box when purchased as part of a full Poly video solution. Thus, some of the certified phone vendors developed their own Windows desktop application which was used to interface with both the Skype client on the PC and a certified desktop phone (like the Polycom VVX) via Ethernet. 02:52 AM My Teams app on the phone is version 1449/1.0.94.2021052803. That assistance is limited to one party beaconing its name so that another party in direct proximity can listen for it. The biggest complaint from my users is not being able to use the phone as an audio device like BToE offered. Just as with all the other scenarios covered in this article communications between the Teams clients on both the touch controller and the MTRoA device will be handled by the Teams service, and an administrator will facilitate the one-time connection between devices during deployment. As a temporary workaround Poly advised us to downgrade to firmware version 3.2.3 which has an old Teams App embedded. The desktop client cannot send video, but it will receive video from all other meeting participants. Among the scenarios where Bluetooth is involved its only purpose is to assist in the process of identifying to the Teams service which clients to connect together. In M365 admin center you go to Health and then Service health, Public Info for example:https://twitter.com/MattEllisUC/status/1521568533964066817. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. and our If you experience issues when you use consumer TVs, we recommend that you install a configurable EDID controller or EDID emulator, such as the HD-RX-4K-201-C-E from Crestron, or DR-EDID Emulator from FSR Video Products Group. Our Support team can assist in this. Install the April 2020 Cumulative Update for Windows 10, version 1903 for x64-based systems through Windows Update. The logs are not meant to be analyzed by untrained end-users and are for Poly support. The only reliable method I have found is connecting both devices via "Activation Code". This basic capability is as straight-forward as it sounds. When tapping "Join" on the TC8, the device briefly gives a message saying it cannot connect, automatically rebuilds the Teams Rooms account connection, and breaks the pairing with the X50 through Teams (According to Poly X50 webui, there is no pairing issue, but Teams says it cannot find a device). All my testing has been on Poly CCX/Trio phones but the Yealink phone should behave no differently in that respect as they all run the same exact Microsoft Teams clients. Discover GoTo Meeting. Calls on long hold in GCCH tenants drop intermittently. Polycom CCX 600) and be located in general proximity to the desktop client . Both have exactly the same issue you describe. There are situations where you must manually pair the TC8 device, such as adding or replacing a device with an existing video system setup. If this fails I can only ask you both to contact our partner Microsoft and work with their team to discover what is preventing the TC8 to communicate with Studio X. I have never been able to get a controller to pair with a room using a pairing code. Learn more about our hybrid event experience, No transfer to voicemail and Poly headsets not working to answer calls. Teams Rooms doesn't support High-Bandwidth Digital Content Protection (HDCP) input. The only reliable method I have found is connecting both devices via "Activation Code". Our Partner Microsoft simply has not yet certified the G7500 as a Teams Room device. The device will send the content stream to the Teams service which will in turn direct the stream down to the desired room system. Yet, the inclusion of Bluetooth technology as a method of device discovery seems to be one of the major causes for misunderstanding how some of these features work. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The upside is that by Teams handling all of these communications scenarios directly then it does not matter how individual clients or devices are connected to an network, just as long as that network provides correct connectivity to the Teams service. I know there are some issues with Poly which are investigated by poly and Microsoft. A restart will clear the graphics cache. Moving away from a short range wireless-based approach removes the inherent knowledge of a nearby device. Admins can either assign a Teams Rooms Pro license to the same device or downgrade the device to use Teams Rooms on Android CCY22 U2B app (version:1449/1.0.96.2022090606) instead. Yet, in Microsoft Teams at no point do any of these client or devices actually pair directly with each other, nor communicate directly between each other. Teams Rooms on Android doesn't support large meetings that have 300 participants or more. As having same issue and our firewall logs are taking forever to filter down Poly studio x50 and tc8 pairing, "Couldn't find any devices", Re: Poly studio x50 and tc8 pairing, "Couldn't find any devices". Edge (21) Poly signature audio. Even when attempting to leverage a direct wireless connection like what Miracast provides the communication establishment is still subject to the myriad of personal devices available with different chipsets and radios which may not always function together. This issue occurs even though the audio settings on the device are turned off, and whether they are enabled or disabled. 03:15 AM. Apr 13 2022 Your instructions are valid for someone who wants to pair their TC8 to a Studio X or G7500. If you are using Android device enrollment and policies in Endpoint Manager in your Microsoft tenant then all Teams Android devices must be allowed to successfully enroll to sign-in to your tenant. No recent firmware or software updates are applied but the units are all on latest firmware. 02:52 AM Apr 13 2022 Looking for ideas or if you can point me in the right direction. Keep your Zoom client up to date to access the latest features. Message 1 of 12 0 Kudos Reply All forum topics Click Add device then add the Bluetooth device again. The CCX 500 does not show as an audio device with mic and speaker. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Only your administrators who known the devices admin password can access this. Poly TC8) is a standalone network-connected device thus it requires a method to discover and communicate with the Teams client running on the MTRoA device (e.g. So this includes all newly configured devices. Use either the Teams desktop or the Teams web client to perform these actions. This puts almost the entire spectrum of native Teams capabilities available on certified Teams phones into the Microsoft Android-based IP phone client, regardless of which vendors phone the client is running on. https://documents.polycom.com/bundle/polypartnermode-ag-3-3-0/page/t2725596.html#:~:text=On%20the%20. We factory reset G7500 and the TC8 several times sadly with the same result in the end. Typically on/off parameters would be set to values of $true or $false in PowerShell, but this parameter needs to be set to a literal string of Enabled or Disabled to control the behavior. Explore over 1,500 apps in Zoom App Marketplace, Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs, Resources that help developers evaluate & build with our solutions, Post your questions and get help from our developer community. The word wireless was likely used in the description as it also specifically calls out their mobile phone, which seems to infer that this feature may only be supported with mobile device platforms like iOS and/or Android and possibly not desktop clients like Windows or Mac. During a Coordinated meeting, when the meeting volume is changed by using a room remote, the speaker on a Surface Hub or Teams Rooms device turns on. If your Teams Rooms device loses trust with the domain, you won't be able to authenticate into the device and access its settings. When prompted, enter the username and password. Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships. We manage 4 Poly X50/TC8 devices on two different tenants and different sites. Host hybrid and virtual events with Zoom Events, Elevate your brand with single session events powered by Zoom Sessions, Host and attend classes, group events, and more OnZoom. Yes, there is some added latency when sending data between two clients in the same proximity via a cloud service, but most of the scenarios are not heavily impacted by network latency. If the Phone Lock feature has been enabled on the connected phone then when the Windows PC is locked or unlocked the phone will automatically lock and unlock to mirror the PCs state. Archive; Support; Register; Login; Company Press Windows key + R. Type: control printers. These are all new features designed to take advantage of the Microsoft Teams architecture and may differ in functionality and behavior from similar use-cases when compared to previous platforms like Skype for Business. Did you factory restore the unit so it deletes the Teams APK? Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.Best RegardsSteffen Baier, If official support is required please check how to phone or open a case here. Are there any known issues on GoTo Room with Poly X30 or X50? 12/8/2021 Access Level: Public TC8 not pairing with X.50 Unable to pair TC8 control pad with X.50 Both TC8 and X.50 are on the same network and are reachable via ping. I used the exclude devices in preview and nothing. I noticed that I can do an instant meeting or a share when the controller is up but it breaks only when I tap "join". CX (24) This automatic discovery capability was the first feature brought to Teams devices which allowed a personal device to interact with a dedicated meeting device to provide new functionality never before available in Skype for Business. Since last week, all devices that have had their Teams Rooms account logged off and on, experience the same issue. I have a Poly Studio X30(firmware version3.5.0-344025) and a Poly TC8(firmware version3.5.0-210489) that I cannot get connected to Microsoft Teams, the X30 gets stuck in a loop asking for the device to be signed in, when signing it in goes through the motions and then goes back to the beginning. thanks for sticking with this and reporting back on the solution. Copyright 2022 GoTo Group, Inc. All rights reserved. For more details please contactZoomin. If the connected phone supports video (e.g. Access expert-led tutorials on Zoom products and features. Is there any update to this as yet? Does other people have this issue After updating tc8 ? Poly and MS support indicate the product is not certified and there cannot be troubleshooted regardless if the product does works (can join calls and the Trio is currently paired and used as a microphone). Turn off proximity join and room remote capabilities on the trusted devices that auto-join a Coordinated meeting. 04:44 AM. Engage customers with Zoom Contact Center, Deliver intelligent support with conversational AI. We just migrated from VVX sets to CCX 500 sets. Hi can you advise what the URL was that you had to White List? However Poly claims this is indeed in investigation. In the Office365 admin center, Microsoft is reporting the Tc8 is unpaired. For a trusted device such as a Surface Hub or Teams Rooms device that is set up to auto-join a Coordinated meeting when the primary device joins, the speaker turns on when the meeting volume is changed by using a room remote. Please provide your email and a detailed description of your request so we can have your account information ready when you connect with the representative. TC8 stuck at Checking for Room Controller, Scan this QR code to download the app now. The original poster has already done so but our Partner Microsoft Teams application requires an additional step with an already paired TC8. The connected phone will automatically lock and unlock its screen when the Windows PC is locked and unlocked. I have an issue to pair poly tc8 with an x30 since update. There is also no mention of Bluetooth but one may make an educated guess that the Bluetooth beaconing already available in the Teams Room systems might also be used to assist the operator of the sharing device in identifying which room system the Teams service should relay the content to. An analogy for this pattern of communication might be where one person yells their phone number across a room for someone else to hear it. Use the Add Bluetooth wizard in Control Panel. This was being added to the CCX firmware and may be available at this point but as Im no longer with Poly I havent kept up on the latest firmware releases. With the introduction of certified IP phones for Teams Microsoft decided to return to developing and managing their own IP phone application. Now downgrade to 3.9.1 using the Custom Server and this URL. Solutions to host impactful virtual and hybrid experiences. This concept originally dates back to Office Communication Server with the first Microsoft UIC phone: the Polycom CX700 (codenamed Tanjay). Yealink VP59) the phone will send and receive both audio and video streams, but when using an audio-only Teams phone then no video can be sent into the meeting. All rights reserved. Screen sharing works on landscape phones the same as described in the previous scenario. Now to try the same with my ccx400's that have suffered the same issue and sat collecting dust since last October. As long as the Windows PC is not locked the phone will remain unlocked. If you try to access Windows Settings by using another method, the Teams Rooms app will open instead. A consumer TV that's used as the front-of-room display might cause stability issues with Teams Rooms for the following reasons: Known symptoms include a black or gray screen on the front-of-room display, or the Teams Rooms console becomes unresponsive after waking from standby mode. I can already download logs from the x50 admin interface, but it seems like the logs I collect have limited content. Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.Best RegardsSteffen Baier, If official support is required please check how to phone or open a case here. Using HDCP input may cause issues that affect High-Definition Multimedia Interface (HDMI) ingest functionality, such as video and audio. Teams Rooms (6) Poly Studio X30 and Poly TC8 not connecting to Teams, Re: Poly Studio X30 and Poly TC8 not connecting to Teams.
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