Unfortunately, we are currently unable to process exchanges. Your refund should be processedwithin 3-5 working days of you dropping your parcel off at your local post office / collection point. Beauty lines and pierced jewellery cannot be returned for health and hygiene reasons. Quick and easy returns through our Returns Portal! Make sure to keep your proof of postage! Unfortunately we do not refund postage/shipping charges on UAE orders except for defective items. A returns label for your local returns center will be included in your parcel. I No Longer Want to Return my Order, How Do I Cancel? Your refund should be processed within 14 working days of you dropping your parcel off. If your order has gone into payment review, it means the order may have failed. You are able to return unsuitable items within 28 days of receipt. HOW LONG DOES IT TAKE TO PROCESS MY RETURN? Remember you can keep up to date with your delivery through parcel tracking, the chatbot and the MyPost App. eParcel returns cost $4 per order. Beauty products and accessories cannot be returned. You also have the option to opt-out of these cookies. Quick and easy returns through ourReturns Portal! Class Action Settlement; Check your email for $10 Gift Cards Plus Complimentary Shipping on Any Purchase. You will receive an email confirmation for tracking and proof of return. You must have JavaScript enabled in your browser to utilize the functionality of this website. To cover the cost of your return PLT will deduct $4.00 from your refund total. You will receive an email confirmation for tracking and proof of return! 28 . Ready to return? This brand has really taken the fashion world by storm in the past couple of years, and rightly so, as it has managed to provide quality clothing at extremely affordable prices. Pretty Little Things ships to the United States. Grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons. You can contact Pretty Little Things customer . For UK & ROI customers, you are able to return unsuitable items within 28 days of receipt. Refunds or credits will not be given if your reason for returning does not fall within the conditions listed on this website or on the Reason for Return form. Analytical cookies are used to understand how visitors interact with the website. Returns & Refunds Promotions & Student Discount Product & Stock Technical ORDERS WHERE IS MY ORDER? Returns & Refunds Promotions & Student Discount Product & Stock Technical ORDERS I WANT TO CANCEL/CHANGE MY ORDER WHERE IS MY ORDER? jQuery('#inputID').on('keyup', function() { We aim to process your return ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. Youll find these alternative methods below: Email us: customer.services@prettylittlething.com, Write to us via post: PrettyLittleThing.com, PO Box 553, Burnley, BB11 9GD. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. You will need to return the product within 45 days of purchasing it. We aim to process and refund your return ASAP, but on occasions it may take up to 28 days UK (28 Days International) for your return to be processed and a further 7 days for the refund to reach your account. Return an item in a few easy steps Start by providing some information about your purchase so we can locate your order. Dresses; In the interest of hygiene, please do not remove the seal. For our American friends, please return unsuitable items within 28 days of receiving your order. Refunds are generally applicable when the product has not been worn or used and is in the same condition it was received in. You'll get an email once we receive your returned item. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us using the steps in the section above labelled HOW DO I RETURN AN ITEM? This means that once your order has been placed, you will be unable to cancel or edit it. TECHNICAL HELP. You must have JavaScript enabled in your browser to utilize the functionality of this website. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Returning from Canada A Canada label can be found here. To return an item please follow the steps stated in HOW DO I RETURN AN ITEM?. Beauty products and accessories cannot be returned. Please note, we cannot offer refunds on swimwear if the hygiene seal is not in place or has been broken. . Send Returns to: Pretty Little Things 1660 W Lake Houston Pkwy, Ste 504 Kingwood, TX 77345 . HOW DO I TRACK MY RETURNED PARCEL? Please note, we cannot offer refunds on swimwear if the hygiene seal is not in place or has been broken. What Is the Process of Returning an Item to PrettyLittleThing? Still need our help? Need to return? No stress. Scan and drop. case 'ireland': jQuery('.s-ie').show(); break; Then take it to your nearest locker, streetbox, PUDO or Post Office to send it off - its that easy! WHAT DO I DO IF MY PRODUCT IS FAULTY? HOW DO I RETURN AN ITEM (EU)? How much does it cost to return pretty little thing? [CDATA[ Now you are. For a full breakdown on what items are eligible to return please see WHAT IS YOUR RETURNS POLICY?. You will receive an email confirmation for tracking and proof of return! Simply re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached. Still need our help? Your refund should be processed within 14 working days of you dropping your parcel off. When it comes to serving you the latest dose of women's fashion, we've got hundreds of new product dropping daily for everything your #OOTD needs. Make sure you get proof of postage and keep it safe. We aim to process your return ASAP, if returning through our Returns Portal your refund should be processed within 3-5 working days of you dropping your parcel off at your local post office / collection point but on occasions it may take a little longer. Please ensure that lingerie and swimwear items are tried on over your own underwear. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).If you need to return an item, please fill out the Reason for Return Form included in your shipment and it must beincluded with your return. (not optimized for mobile browsing), Copyright 2023 Pretty Little Things Online. If you have not been refunded after 30 days of returning the item(s), pleasecontact uswith the proof of postage information on your Post Office receipt and we will check this out for you. If money has been taken from your account and you have not received a order confirmation email, please contact us as soon as you can. This must match the details that you gave to the retailer when you purchased your items. Too well dressed to stress? Heads up! Please see our. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us using the steps in the section above labelled HOW DO I RETURN AN ITEM? HOW MUCH DOES IT COST TO RETURN AN ITEM? We're sorry but we are unable to offer a free returns service. WHAT DO I DO IF MY PRODUCT IS FAULTY? https://aeprettylittlething.intelligentreturns.net/main/landing. WHAT DO I DO IF MY PRODUCT IS FAULTY? We aim to process your return and refund for you ASAP, but on occasions it may take up to 14 days for your refund to be processed after you have returned your item(s) to us. Download your returns label here, and post back to us from your local post office. } PrettyLittleThing.us is your one-stop shop for trend led women's clothing at seriously killer prices. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox- so hold tight! Underwear and swimwear can only be returned if the hygiene seal has not been removed. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer. Items must be returned within 28 days of receipt. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us using the steps in the section above labelled HOW DO I RETURN AN ITEM? Due to limited flights, strict social distancing requirements and a substantial increase in parcel volumes as more people shop online, we are experiencing significant delivery delays to our service. **Some orders may be sent in multiple parts, you will receive multiple dispatch emails if your order has been split shipped. case 'libya': case 'somalia': case 'moldova': case 'russia': case 'ukraine': case 'venezuela': case 'yemen': jQuery('.s-na').show(); break; What is PrettyLittleThings return policy? So we can get this sorted, please contact our Customer Services with a picture of the faulty item and your order number using one of the methods you can findhere. WHAT IS YOUR RETURNS POLICY? JavaScript seems to be disabled in your browser. Necessary cookies are absolutely essential for the website to function properly. Defective items can be returned after 14 days of a defect being discovered but in any case no longer than 28 days of purchase and will be refunded in accordance with this policy subject to provision of evidence of the defect immediately upon discovery, such as images, and compliance with the instructions for use. Quick and easy returns through our Returns Portal! Wanna join our gang? Please note, PLT does not cover the cost of returns from US/Canada. How long does it take to process my return? HOW LONG DO I HAVE TO RETURN AN ITEM? HOW LONG DOES IT TAKE TO PROCESS MY RETURN? How do I register an exchange? Boohoo.comPrettyLittleThing / Parent organization. JavaScript seems to be disabled in your browser. Youll find these alternative methods below: Email us: customer.services@prettylittlething.com. 28 . If you have not received your order confirmation email please, CAN I MAKE CHANGES TO MY ORDER? Boxes. You can return your item to us and place a new order to receive the item of your choice. Swimwear and underwear cannot be returned for health and hygiene reasons. JavaScript seems to be disabled in your browser. eParcel returns cost $4 per order. Customers who wish to return their items can use the returns portal found here, Sorry you have received a faulty item! Returning via label means your return will take longer to reach us and your refund could take up to 30 days to be issued. Too well dressed to stress? I WANT TO RETURN A PRODUCT BUT LOST MY SHIPPING NOTE. To begin your return, visit Pretty Little Thing returns portal here. This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". Pretty Little Thing clothing tends to run one size small. All about that new? Items must be returned within 28 days of receipt. We don't currently ship to that country. Whether you want the freshest threads straight off the runway, or to steal the style of your fave celeb muse of the moment, at PrettyLittleThing USA we've got you covered with everything you need to keep your style on-point. Unfortunately this means we will be unable to make any changes as its already being processed at the warehouse (literally within seconds!). Returns must be made at your own cost. Unfortunately we do not refund postage/shipping charges on US orders. No worries, we offer returns. }); Once we have confirmation that ReBound have received your parcel, we will credit your return. As soon as your return has been received by our warehouse team you will receive an email notification. As soon as we have processed your refund, you will receive an email notification. Until then, stay safe Australia. Returning from the US: RETURNING VIA PORTAL IS QUICK, EASY AND COST EFFECTIVE! You can return your items to PrettyLittleThing by mail. These cookies ensure basic functionalities and security features of the website, anonymously. ACCESS RETURNS PORTAL. You have the option to ask for the replacement of a defective item and replacement in this case will be subject to stock availability and price adjustment. Product & Stock. Defective items can be returned after 14 days of a defect being discovered but in any case no longer than 28 days of purchase and will be refunded in accordance with this policy subject to provision of evidence of the defect immediately upon discovery, such as images, and compliance with the instructions for use. Please return items in their original packaging. Please enter your tracking number or order number Please return unsuitable items in their original packaging. Simply follow the steps below to send your return: Firstly, repack and reseal the items you wish to return, ensuring that you have removed any old address labels from the original Pretty Little Thing packaging. We got you girl. Please return your item(s) to us following the methods below: As soon as we have processed your refund, you will receive an email notification. HOW DO I RETURN AN ITEM FROM USA OR CANADA? JavaScript seems to be disabled in your browser. USA label can be found here Please note, PLT does not cover the cost of returns from US/Canada. Class Action Settlement; Check your email for $10 Gift Cards Plus Complimentary Shipping on Any Purchase. 4. Please return your item(s) to us following the method below: Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached. Still need our help? . Pretty Little Thing returns are paperless! To initiate the return process, here's what you need to: Open the Returns Portal in your web browser Click Get Started Enter your Order Number/ID and email address or phone number Click Next Select the item you want to return Items must be returned within 28 days of receiving your order. // ]]>. Returning via label means your return will take longer to reach us and your refund could take up to 30 days to be issued. If this is the case then we can reasonably decline your refund. Click here for additional information: www.boohoocapricingsettlement.com. The cookie is used to store the user consent for the cookies in the category "Other. A returns label for your local returns center will be included in your parcel. . We thank you for your patience at this time with our customer service team who are working tirelessly and doing their best to keep up with the additional demand. For PayPal, credit and debit card payment, the refund will always be paid using the same payment means you used to pay for your purchase. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer. FYI - If you're getting in touch regarding an order, don't forget to include your order number. Information passed between your computer and our website cannot be read in the event of someone else intercepting it. Facebook us Email us We don't refund delivery costs on international orders. The RMA number is on the return authorization slip below the return label. You have the option to ask for the replacement of a defective item and replacement in this case will be subject to stock availability and price adjustment. You can now return parcels from the Republic of Ireland for FREE. In the interest of hygiene, please do not remove the seal. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. If you wish to return your items to PrettyLittleThing, we offer FREE returns for UK Customers. Still need our help? Any returns must be made at your own cost however you must obtain you proof of postage until you have received your refund, just in case your order is lost on its way back to PrettyLittleThing. There are a couple of other ways to cancel your contract with us. For hygiene reasons, pierced jewellery is non-refundable. HOW LONG DOES IT TAKE TO PROCESS MY RETURN? If youre a customer in the EEA, you get 14 days to cancel your contract with us. This is fast fashion accelerated. Underwear and swimwear can only be returned if the hygiene seal has not been removed. INTERNATIONAL RETURNS DO YOU REFUND THE DELIVERY CHARGE? If you ship an item back to us that does not qualify for credit or refund, you will be responsible for the cost of shipping the item back to you. Each item will require its own return. WHAT DO I DO IF MY PRODUCT IS FAULTY? Click here to start. Please return unsuitable items within 28 days of receiving your order. PrettyLittleThing.com is your one-stop shop for trend led women's clothing at seriously killer prices. Print a returns labels on our Returns Portal and drop it off at your local post office. JavaScript seems to be disabled in your browser. Returns & Refunds Promotions & Student Discount Product & Stock Technical Which countries do you ship to? Be assured were taking every precaution necessary to protect the safety and well-being of both you and our workers. All International Customers who wish to return their items can use the returns label found here at the Returns Portal. jQuery('.answer').hide(); Unfortunately we do not refund postage/shipping charges on US orders. HOW MUCH DOES IT COST TO RETURN AN ITEM? HOW DO I RETURN AN ITEM FROM AUSTRALIA OR NEW ZEALAND? Print off, attach to your parcel and take to the post office. Please note that some return options may require a printer. Beauty lines and pierced jewellery cannot be returned for health and hygiene reasons. HOW LONG DOES IT TAKE TO PROCESS MY RETURN? This cookie is set by GDPR Cookie Consent plugin. When it comes to serving you the latest dose of women's fashion, we've got hundreds of new product dropping daily for everything your #OOTD needs. We're sorry to hear that you've received an incorrect or faulty item. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer. Hit us up below.FYI - If youre getting in touch regarding an order, dont forget to include your order number. How much do PLT returns cost? 6. All prices are in USD. Any returns must be made at your own cost however you must obtain you proof of postage until you have received your refund, just in case your order is lost on its way back to PrettyLittleThing. Please return using a standard trackable service. You can return your item to us and place a new order to receive the item of your choice. WHAT IF I HAVE NOT RECEIVED PART OF MY ORDER? We aim to process your return ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. You must have JavaScript enabled in your browser to utilize the functionality of this website. Who is her Royal Highness Princess Lalla Salma? Welcome to the world of PrettyLittleThing.com Fierce fashion at your fingertips, delivered straight to your doorstep, 24/7! PrettyLittleThing Ireland is your one-stop shop for everything you need to keep your style on-point, delivering you trend lead women's clothing, inspired from the catwalk and the coolest celeb muses of the moment straight to your door. HOW MUCH DOES IT COST TO RETURN AN ITEM? When it comes to serving you the latest dose of women's fashion, we've got hundreds of new product dropping daily for everything your #OOTD needs. Simply re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached. Categories. You`ll then receive a full refund as per the policy above. Manchester, United KingdomPrettyLittleThing / Headquarters location. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer. Also, you should know that you cannot return accessories, beauty products, makeup items, and jewelry items to PrettyLittleThing. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. We're sorry but we are unable to offer a free returns service. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Please note: tracking is only available once the order has been despatched Please enter your order number: Order number: Your refund should be processed within 14 working days of you dropping your parcel off. WHAT IS YOUR RETURNS POLICY? DO YOU HAVE A SIZE GUIDE Still need our help? The brands main headquarters are in Manchester, with offices in London, Paris and Los Angeles. Your refund will be processed once we've received your unwanted items. Counter safety screens are also currently being rolled out to further improve hygiene and reduce risks. All about the latest style at killer prices? CAN I EXCHANGE AN ITEM? Once you have placed an order you will shortly receive a confirmation email. Youll need to write to us with notice of your cancellation just fill out this form where youll also find details on how to return your item(s). To ensure that this goes into your inbox please add sales@prettylittlething.com to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder. DO YOU HAVE A SIZE GUIDE Still need our help? Please note that we are unable to refund cash for customers who pay using the cash on delivery option, you will get store credit as a refund. HOW LONG DO I HAVE TO RETURN AN ITEM? Faulty items Please send a clear image of the fault with your item to customer services. Too well dressed to stress? Print off, attach to your parcel and take to the post office. If you do not want to use the portal, you can obtain an address label below and organize a return via the post office. Please return unsuitable items in its original packaging. Print a returns labels on our Returns Portal and drop it off . PrettyLittleThing.us is your one-stop shop for trend led women's clothing at seriously killer prices. Welcome to the world of PrettyLittleThing.com Fierce fashion at your fingertips, delivered straight to your doorstep, 24/7! You`ll then receive a full refund as per the policy above. If you have not been refunded after 14 days of returning the items, please. Follow the simple instructions on-site youll only need your order number and email address. This is done by introducing contactless parcel deliveries where a signature is no longer required by yourselves to help reduce risks here. ( 28 ). For hygiene reasons, pierced jewellery is non-refundable. Package up your unwanted purchase with a note inside including your name and order number (youll find this on your confirmation email). 5. HOW CAN I TRACK THE STATUS OF MY RETURN? Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed. We are unable to deliver to APO/FPO addresses, Canada, International countries, as well as P.O. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). There are a couple of other ways to cancel your contract with us. USA label can be found here Please note, PLT does not cover the cost of returns from US/Canada. Make an account here. Please ensure that lingerie and swimwear items are tried on over your own underwear. All about that new? . JavaScript seems to be disabled in your browser. WHAT SHOULD I DO IF I'VE FORGOTTEN MY PASSWORD? Still need our help? Quick and easy returns through our Returns Portal! Our courier will collect the parcel, apply a label and return it back to PLT. * Product & Stock Technical RETURNS HOW DO I RETURN AN ITEM FROM CANADA? Simply re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached. A door will open for you to put your pretty little thing return inside. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). Please ensure that lingerie and swimwear items are tried on over your own underwear. Youll find these alternative methods below: Email us: customer.services@prettylittlething.com, Write to us via post: PrettyLittleThing.com, Heasandford Industrial Estate, Widow Hill Road, Burnley, BB10 2BQ. How To Return a PrettyLittleThing item? Quick and easy returns through our Returns Portal! Please return unsuitable items in its original packaging. Switch to Standard View //initially hide all HOW CAN I TRACK THE STATUS OF MY RETURN? 30 . Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. You can return your item to us and place a new order to receive the item of your choice. HOW LONG DO I HAVE TO RETURN AN ITEM? You must have JavaScript enabled in your browser to utilize the functionality of this website. A privacy reminder from PrettyLittleThing, To cover the cost of your return PLT will deduct $9.99 from your refund total. Please return using a standard trackable service. . This must match the details that you gave to the retailer when you purchased your items. HOW CAN I TRACK THE STATUS OF MY RETURN? HOW DO I RETURN & HOW LONG DOES A RETURN TAKE? WILL I RECEIVE A CONFIRMATION EMAIL WHEN I PLACE MY ORDER? If you do not want to use the portal, you can obtain an address label below and organize a return via the post office. https://www.royalmail.com/track-your-item#/, https://www.inpost.co.uk/users/track-my-parcel/, https://usprettylittlething.intelligentreturns.net/main/landing, https://ausprettylittlething.intelligentreturns.net/main/landing, https://nzprettylittlething.intelligentreturns.net/main/landing. As soon as we have processed your refund, you will receive an email notification. You`ll then receive a full refund as per the policy above. Youll need to write to us with notice of your cancellation just fill out this form where youll also find details on how to return your item(s). You will receive an email confirmation for tracking and proof of return! Go to the PLT returns portal and fill in a few of your details to generate your returns QR code. Now you are. Return PolicyWe know that not every purchase will fit & returns or exchanges are sometimes needed. Simply re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached. Unfortunately, we are currently unable to process exchanges. Technical. Thus, in order to get the perfect fit, sizing up is necessary. For a full breakdown on what items are eligible to return please see WHAT IS YOUR RETURNS POLICY?. Go to the Pretty Little Thing Return Portal powered by ReBound. This will detail which items should be in the parcel. Don't wanna keep up with our latest goings on, offers and all things PLT? . No worries, simply log into your account, click on contact preferences and untick all contact options. Youll find these alternative methods below: Email us: customer.services@prettylittlething.com. Welcome to the world of PrettyLittleThing.com Fierce fashion at your fingertips, delivered straight to your doorstep, 24/7! Youll need to write to us with notice of your cancellation just fill out this form where youll also find details on how to return your item(s). . HOW LONG DOES IT TAKE TO PROCESS MY RETURN? This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). Post Offices have implemented social distancing measures and strict cleaning and hygiene standards for all regular services conducted in store. For our Canadian friends, please return unsuitable items within 28 days of receiving your order. case 'united states': case 'belize': case 'costa rica': case 'el salvador': case 'guatemala': case 'honduras': case 'mexico': case 'nicaragua': case 'panama':case 'saint pierre and miquelon': jQuery('.s-us').show(); break;
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