So is this a Poly bug or a Microsoft bug? Polycom were less than helpful, only offering to send a chargeable engineer on site to "troubleshoot". While we remain hopeful that the issues will be addressed by the FW updates, we will be rolling out any new firmware VERY slowly and purposefully. Dunkirk. Please wait" Attempting to use it with Microsoft teams. The best restaurant to taste local dishes . Enter your email to receive notifications of new posts. Don't forget to hit the like button and subscribe to get notified for our next videos.Follow us:YouTube - https://bit.ly/3nwMRktLinkedIn - https://bit.ly/2XjXD2VFacebook - https://bit.ly/3kam1MY#poly, #tc8, #tc8controller, #collaborationresolved, #resolve, #techtips, #troubleshooting, #polycom, #studioxseries, #2200-30760-001 This plug-and-play USB conferencing solution fits perfectly in Poly 7200-85760-001Poly G7500 gives your business a 4k video conferencing and wireless content sharing solution. According to your description, your problem seems also related to your device settings, so we also recommend you contact with Poly product supporter to troubleshoot if there is some problems on device itself. Poly products purchased in one country or region may be eligible for warranty service in other countries or regions where Poly or a Poly authorized service provider offers warranty service for the same Poly product, based on Polys product model number. The reason for this in my case was link balancing on the router. The sleek design features an 8 high-resolution touch display to ensure that the control options are clear and accessible. Control meetings, share content, and more with the TC8 Poly R30 meeting room video bar combines a 4k camera lens with superb audio to create a compact video solution fit for a professional. Video Conferencing Supply is certified and authorized by manufacturers for authoirzed sale and support of video conferencing equipment. Is a. Both will be on display at Zoomtopia this week and can be ordered globally fromneat.no: Poly unveiled two Zoom Rooms Appliances at Zoomtopia 2019 that simplify the Zoom Rooms experience and natively power Zooms meetings solution. Rebooting the X50 and TC8 does not help but downgrading to 3.13 seems to fix the issue. 2023 Plantronics, Inc. All rights reserved. Poly Studio X30 with TC8 Bundle Chat with a Solutions Expert Online (live) Monday through Friday During Business Hours. Its sleek design features an 8" high-resolution touch display to make control options clear and accessible. Poly is here to help. Zoom Rooms Appliances are everything end users and IT managers love. we just released 3.14.1 >here< which addresses the issue. It has been a while, how is everything going? I can confirm that fixes it for us. The Poly TC8s intuitive touch interface provides easy access to Poly video conferencing solutions. A list of Poly authorized resellers is located at https://partners.poly.com/English/directory/. Anecdotally, I have heard of much fewer issues with the X30s running native Poly Firmware, rather than the MSFT Teams optimized version. Go to Solution. Youre gathering your thoughts. Available for pre-order in November, Poly will offer Zoom Rooms customers all-in-one video bars, knownas thePoly Studio X Series, designed for nearly any sized space: Both the Studio X30 and Studio X50 are compatible with the Poly Trio, so they can be added on to existing Trio deployments. Zoom users can pre-order Neat Bar online beginning today, with shipping slated for late December. Get the latest business insights from Dun & Bradstreet. Re: TC8 stuck at Checking for Room Controller, TC8 stuck at Checking for Room Controller. It also delivers new Poly MeetingAI capabilities for breakthrough audio and video experiences, packing a comprehensive, professional boardroom experience into a small box. Rebooting the X50 and TC8 does not help but downgrading to 3.13 seems to fix the issue. Thanks for your information about this issue, so it is related to Teams firmware, right? Launch, join and share in an instant, while keeping your focus on the task at hand. What Exclusions and Limitations Apply to this Limited Warranty? Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. 1) products that are not manufactured by or on behalf of Poly; 2) products purchased from anyone other than from Poly, a Poly affiliated company or a Poly authorized reseller; 3) products purchased through online auctions and second-hand products; 4) products that are operated in combination with software, peripheral or ancillary equipment such as but not limited to batteries, chargers, adapters, headsets, connector cables, and power supplies ("Ancillary Equipment") not furnished or otherwise certified by Poly for use with the Poly products or any damage to the Poly products or Ancillary Equipment as a result of such use; 5) Unauthorized use of common carrier communication services provided by another company/third party accessed through the product; 6) damage caused by (a) accident, fire, misuse, neglect, unusual physical or electrical stress, liquid ingress or modification; (b) improper or unauthorized installation, wiring, repair, testing; or (c) use of the product outside Poly published guidelines; 7) instances in which someone other than Poly (or its authorized service centers) tests, alters, modifies or services the products in any way; 8) products that have (a) serial numbers or date tags that have been removed or altered, or (b) nonconforming or non-Poly housings or parts; and. The Poly Studio X70 with Poly TC8 controller helps bring your board room meetings to life while making video conferencing easier for everybody. Dual cameras with 4K+ sensors are boosted by Poly DirectorAI technology. We're here to help! Our reseller was able to get a meeting with Poly and Microsoft Engineering due to some pre-existing professional contacts within Poly. Dialpad Meeting Rooms use the Poly Studio X30 or X50 conference room devices, and an accompanying TC8 touch controller as a Dialpad meeting room/Conference TV. English. The T58A Android-based phone is designed for C-level and executive rooms, offering great flexibility. I can confirm that setting the x50 to downgrade to 3.13 using Poly Lens worked around the issue. We are very hopeful this will resolve all the problems in our 17 conference rooms. I rebooted it a few times to be sure so I'll start updating others in the field. Rebooting the X50 and TC8 does not help but downgrading to 3.13 seems to fix the issue. **Welcome to our Resolve Tech Tips Video Series**Today we will be explaining how to reset the Poly TC8 Touch Controller part 2200-30760-001Buy the Poly TC8 for less herehttps://bit.ly/3rh7h2yResolve Collaboration Service is the second largest Poly re-seller in Canada and has been a Poly Partner for well over 10 years.Visit our website and eCommerce at https://www.resolvecollaboration.comBook a free consult with one of our Experts ! Additional Poly office locations and contacts can be found at www.poly.com or in Australia by calling (toll free) 1-800-725-598. We have an internal ticket for this asEN-234671. Please contact your point of purchase for more details. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Once the firmware was updated to 3.3.2.286154, this stopped on the X30/X50s but the TC8s would still occasionally become unpaired. The Poly Studio E70 is a state-of-the-art device that takes your video conferencing to the next level. Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. We manually installed the certified firmware and manually install the newest as Microsoft updates their list and haven't had an issue since. We know first hand how video conferencing products for your meeting rooms can create confusion, when you're buying multiple components. We've had Poly Studio x30s ever since the devices came on the market and we had them in 15 conference rooms paired with Trio 8800's. TC8 is an 8" tablet with HD multitouch display and integrated stand. Or schedule a personalized Zoom Rooms demo with a product specialist today! Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections Message 2 of 2 0 Kudos . Downgrading to 3.13 fixes it. Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.Best RegardsSteffen Baier, If official support is required please check how to phone or open a case here. solutions from three Zoom technology partners Neat, Poly, and DTEN. Update firmware and software for your appliance, and manage scheduling displays and calendar integration all from one admin portal. We know first hand how video conferencing products for your meeting rooms can create confusion, when you're buying multiple components. Extend the reach of the Poly G7500 video conferencing system with this tabletop microphone. I set an access rule which puts all Teams rooms equipment on a single WAN link and the logouts do not occur anymore. An experience-driven approach from the beginning delivers a seamless experience for procurement, IT, and end users. Although this is an old topic, I recently ran into the same issue in my office. After using the Poly TC8, youll never stress about getting your meeting going again. Designed to enable professional video conferencing as simply as possible, Studio X50 integrates a 4k camera, Get a 1-year concurrent subscription for video interoperability with Poly RealConnect Service for Microsoft Teams. Step 1 (optional): Install the included wall mount or VESA mount. Let's walk through the setup process, and remember, if you encounter any difficulties don't be shy to get in touch with the Dialpad Support team. It's been a giant step back for us but has saved the IT team hours a day dealing with these issues. If you cannot see the image above, please click here. Please click Accept Cookies to continue to use the site. This warranty is provided by Plantronics, Inc. (Poly), 345 Encinal St., Santa Cruz, CA 95060, USA. The original end user customer who purchased a Poly product. Resolve Collaboration 85 subscribers Subscribe 16 Share Save 6K views 1 year ago #poly #troubleshooting #resolve *Welcome to our Resolve Tech Tips. In addition to the new Poly MeetingAI features, the Poly Studio X50 supports dual screens for Zoom Rooms, ideally suited to larger conference rooms. This article applies to GoTo Room with Poly Studio X30 and Poly Studio X50. Enter the code into your TC8. We know first hand how video conferencing products for your meeting rooms can create confusion, when you're buying multiple components. Message 1 of 15 0 Kudos Reply All forum topics Previous Topic Next Topic From what we understand a beta firmware version that contains a fix for all of the pairing/signout issues should be released available in some capacity either today or early next week. THIS LIMITATION OF LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS FOR PERSONAL INJURY. We strongly advise you to keep your receipt of purchase in order to prove the date of purchase of the product. The inaugural class of Zoom Rooms Appliances features. TC8 Data Sheet. Poly video solutions make meetings a breeze. If you have any update about this issue, please feel free to post back. Has anyone ever seen this type of issue? The meetings about to start. slow to come, but worth the wait. . Our forum is mainly focused on the general issue of Microsoft Teams troubleshooting. Very frustrating as signing back in takes a long time. Poly TC8 Safety and Regulatory Notices. Poly does not provide a warranty for software (whether pre-loaded on hardware or provided as a standalone product) under this Limited Warranty please refer to the applicable Poly end user license agreement or software license. G7500 puts content collaboration at the center of the conferencing experience. I changed our Time Zone from New York to Bogata since it's the same -5GMT, upgraded and the TC8 connected like normal. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. How do I get it to move on so I can turn USB Device Mode on again? The logout probably will still happen if the primary WAN fails and these connections fail over to secondary, so I think it's just Teams Rooms is not resistant to link change. In addition to the sale of video conferencing hardware, we offer nationwide installation and support service. Every voice is heard with exceptional clarity from all corners of the room with full-duplex audio, automatic gain control, echo and reverb cancellation, and the breakthrough Poly NoiseBlockAI for removing non-speech noise while allowing . TC8 Stuck on Successfully paired with StudioX50, Re: TC8 Stuck on Successfully paired with StudioX50. Partnering closely with the best hardware providers in the world, Zoom Rooms disrupts the video conferencing industry again with todays introduction of purpose-built, turnkey appliance endpoints that are easy to buy, install, use, and manage. is a purpose-built, compact meeting room system that delivers superior quality for huddle rooms and small meeting spaces. Warranty claims that cannot be processed through your point of purchase and any other Poly product related questions should be addressed directly to Poly. Been up roughly a day with no issues. After the Poly X50 updated to software release 3.14, the TC8 is stuck at "Successfully paired with Collaboration Area. It is frustrating that there is such a lack of transparency from Microsoft and Poly on this and that their findings are not acknowledged or published anywhere that I have been able to find on either website. And the home screen has an integrated calendar, so its easy to find your meetings and connect with others. Checking for Room Controller. Poly may repair or replace products under this Limited Warranty: (a) with new or reconditioned products, parts, or components, or (b) with a similar Poly product if the eligible product under this Limited Warranty has been discontinued. I'll mention the information you provided in my support case. If official support is required please check how to phone or open a case here. Poly VideoOS and TC8 Certificates Update 3.3.0. They had all updated to the latest version that was simply incompatible with the Tenant Platform and Teams Room version. 268 reviews Closed Now. Yes, the touch panel is paired ok. G7500 puts content collaboration at the center of the conferencing experience. You may obtain warranty support for valid warranty claims through your point of purchase during the first thirty (30) days after purchase. 3/8/2022 Access Level: Public Poly Studio X unable to upgrade Partner App when upgrading to 3.9.0 or later Customers have reported that TC8 would display "Checking Room Controller. We got in a bit over our heads and your support engineer "Deuce" got us fixed. Firmware is up to date 3.5.0 . 2.4 mi. Here's the link: https://docs.microsoft.com/en-us/microsoftteams/devices/teams-ip-phones Polys G7500 video conference room solution, which is already shipping, provides a native Zoom Rooms experience that is ideal for large conference rooms, with a firmware upgrade starting in December 2019. Hello @swinterstorcon, @nlev and @BFAV, This affects Microsoft Teams or RIngCentral. The problem is with the combination of all three, Poly Studio Firmware version, Teams Room version and your Microsoft Tennant Platform version. Appliances are available for purchase globally via e-commerce or through authorized resellers. We have a full range of services available for your Video Conferencing projects - from a single room, to a nationwide rollout. Poly TC8 is a touch control for Poly Studio X Series Video Bars and Poly G7500 Video Conferencing Systems. The Poly Studio X50 and TC8 room controller cost $3,499 and will be available for pre-order in November 2019. [TRANSCRIPT] Pairing a Poly TC8 touch control to a Poly Studio X Family or G7500 in Zoom mode only takes a few steps. What's New in This Release Poly VideoOS 3.14.1 is a maintenance release and includes the following enhancements: Introducing the Poly TC10 Touch Controller and Room Scheduler Device Mode AirPlay / Miracast Fix Intermittent Audio, Video, and Content Loss in Poly Video Mode Fix Poly TC8 Unable to Pair After System Upgrade Fix This Poly 7200-85860-001Poly G7500 is a 4k Ultra HD video conferencing codec with native support for 802.11ac Wi-Fi and Bluetooth 5.0. This is your exclusive remedy for a defective Poly product that is covered by this Limited Warranty. USER GUIDE Poly TC8 3.0.0 | December 2019 | 3725-30769-001A Getting Help For more information about installing, configuring, andadministering Poly/Polycom products or services, go toPolycom Support. We have absolutely no idea about the currently used Teams Application version, We also assume the initial pairing between the Studio X and the TC8 is working fine, Change timezone in Web UI toone from a city where the Olson IDtime zonestring does not include the underscore _, and reboot/power cycle TC8. It can also deliver native partner control experiencesfor example, as a Zoom Room Controller when your Poly video solution is set up as a Zoom Room. Our intuitive touch interface lets you access video conferencing solutions with ease. Check out these reports. Please wait." Attempting to use it with Microsoft teams. Scroll down to Teams Rooms for Android. Warranty Policy for Australia and New Zealand. TO THE EXTENT ALLOWED BY THE LAW, POLY DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Find company research, competitor information, contact details & financial data for FRANCENAV of COUDEKERQUE BRANCHE, HAUTS DE FRANCE. Zoom Rooms Appliances elegantly consolidate functions into as few devices as possible while enabling a new wave of room intelligence, analytics, and manageability. All logging out of Teams account every now and again. Poly Studio Room Kits for Microsoft Teams Rooms, Intuitive touch interface for Poly Studio X family and G7500, Currently unavailable for purchase from Poly.com, Feel confidently in control of every meeting, Mechanical locking mechanism (Kensington lock), Designed with built-in stand supportno external stand required, Tap and touch control to access call controls and administrative menus, Capacitive touch sensor supports multi-touch functionality, Power over Ethernet (PoE), compatible with IEEE 802.3af Class 3, One-year return to factory parts and labor. We had our Studios set to update to the latest firmware automatically. Our intuitive touch interface lets you access video conferencing solutions with ease. Or use standards-based SIP and H.323 compatibility to connect to different cloud video services throughout your day. . If official support is required please check how to phone or open a case here----- The title . We believe you should get high quality products, from the best manufacturers - then buy from a partner who tests what they sell, and gives you the best experience for your dollar. please select the . Thank you for the help with selecting our video conferencing solution. Poly TC8 is pre-paired out of the box when purchased as part of a full Poly video solution. Connect your TC8 to a power over ethernet port on your network. Solved! Norwegian startup Neat launched its portfolio of Zoom Rooms Appliances Neat Bar and Neat Board at Zoomtopia 2019. I discussed MS Teams sign-out issue in MS Teams forum and I received couple of responses please see the below: I have seen this exact same issue and the fix that appears to be working is to ensure the X30 and X50s are running the following Software Versions: Please click Accept Cookies to continue to use the site. POLY IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY. Ever time we have ordered it not only shows up quikcly, but any questions are handled promptly Sign Up for Exclusive Updates, New Arrivals and Insider-Only Discounts! This remote control is compatible with Poly Studio X series video bars and Poly G7500 video conferencing systems. Pairing a Poly TC8 touch control to a Poly Studio X Family or G7500 in Zoom mode only takes a few steps. Poly offers native Zoom appliances for every room size. If official support is required please check how to phone or open a case here. With detailed visuals and rich audio, people feel like theyre together in the same room. Accept Cookies. YOU MAY ALSO HAVE ADDITIONAL RIGHTS THAT MAY VARY IN YOUR STATE OR IN YOUR COUNTRY. Details are unclear about how or our vendor will actually receive this firmware for testing. We believe you should get high quality products, from the best manufacturers - then buy from a partner who tests what they sell, and gives you the best experience for your dollar. When the devices were not registering correctly in Intune, due to a buggy Firmware, we would see the exact same issue (rebooting would lose all config - rebooting would occur at random intervals). Downgrading to 3.13 fixes it. A single remote to start, stop and control room functions. The Poly TC8 device lets you control supported Poly video conferencing systems.The device works with the following systems: For an end user customer with a Poly product that is within the applicable Warranty Period and has a defect that is covered by this Limited Warranty, Poly will repair or replace, at its option, the Poly product if you provide notice to Poly and return the product to Poly in the manner described in this Limited Warranty. DISCLOSURE AND PRIVACY NOTICE: The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. In one meeting room, we don't have it paired with anything. Poly TC8 is compatible with a range of Poly video solutions including the Poly Studio X video bars and Poly G7500. Please wait. Poly TC8. Specifically designed to simplify large-scale Zoom Room deployments, these turnkey solutions enable frictionless procurement, faster installs, and a full-stack management experience. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL POLY BE LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM, INCLUDING ANY LOST PROFITS OR SAVINGS OR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. We know first hand how video conferencing products for your meeting rooms can create confusion, when you're buying multiple components. Video Conferencing Supply has been selling video conferencing hardware online since 2007. TC8 is an 8" tablet with HD multitouch display and integrated stand. THE MAXIMUM LIABILITY OF POLY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF THAT PRODUCT OR ANY COMPONENT OR PART THAT MALFUNCTION IN CONDITIONS OF NORMAL USE. After the Poly X50 updated to software release 3.14, the TC8 is stuck at "Successfully paired with Collaboration Area. The consensus on here seems to be the X30s are problematic to say the least. If your Poly TC8 Touch Panel is stuck on the "Waiting for Pairing" screen, you need to pair it to the hardware. However, the Warranty Period provided in the country where the product was purchased shall apply. You are responsible for shipping charges, insurance, and other transportation-related expenses incurred when returning products to Poly. The Poly TC8 touch interface can be used in Poly Video Mode or Poly Partner Mode using one of our many conferencing partner applications. This intuitive touch interface provides easy access to Poly video conferencing solutions. English Dutch German Japanese Korean Polish Spanish Spanish (Latin America) Document. I have a case open referencing the internal issue. As of August 29, 2022, HP Inc. completed the acquisition of Poly. This warranty support may not always be available where you purchased the Poly product and, where it is available, the period may vary depending on where you purchased the Poly product. Both will be on display at Zoomtopia this week and can be ordered globally from. A single cable carries both power and data to reduce clutter. Please wait " when updating a Poly Studio X or G7500 when in another Provider mode We have a full range of services available for your Video Conferencing projects - from a single room, to a nationwide rollout. Poly TC8 Touch Controller: How to reset it. I just received a brand new Poly X50 and TC8 and do have the very same problem. But then one day, we got a support call that all rooms were sitting at the Teams sign-in screen. Zoom Rooms Appliances are optimized for huddle rooms and small to midsize conference rooms, bringing benefits, such as: The inaugural class of Zoom Rooms Appliances features innovative solutions from three Zoom technology partners Neat, Poly, and DTEN. FOR CONSUMER TRANSACTIONS, THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. Sign up for our newsletter to receive specials and up to date product news and releases. Same issue here - Trying to love these products but it's been a rough start, At present, I believe only a downgrade to 3.13 fixes the issue but in parallel please escalate to our support organization and quote the ticket I provided to@nlev. Teams app is running latest as well. Edit: Changed to a Partner mode and back again and that seems to have fixed it for now, but this should not be necessary. Thanks for your response. Chat with Us Live Online or Give Us a Call, Adding to cart category.add_cart_announcement, Video Conferencing Solutions by Room Size, Poly G7500 4k Codec-Wireless Presentation System Bundle with Poly Studio E70 Camera and Poly TC8 for Large Rooms, Poly TC8 Video Conference Room Controller Designed for Use with Poly G7500, Studio X Series Video Conferencing Appliances, Poly Studio X30 Video Soundbar Bundled with the Poly TC8 Ready to Use with the Zoom Rooms Video Conferencing Platform, Poly Studio X50 Video Soundbar Bundled with the Poly TC8 Preloaded with the Zoom Rooms Video Conferencing Platform, Poly Studio E70 or Studio P15 replacement display/monitor clamp, Easy wireless content sharing for every meeting, whether local content or in a video call, Anyone can share content without special apps or tools, Two content streams can be shared at once, Content annotation and digital whiteboarding make it easy to mark up documents, make notes and save it all when done to avoid losing key points, Ultra HD delivers rich meeting experiences and new applications with super-high resolution, 4K video works flawlessly even in rooms with limited bandwidth, NoiseBlock and Acoustic Fence technology keep audio distraction, such as background noise and side conversations, at a minimum, Integrates natively with Zoom without the need for additional computers in the conference room, Simplified control with the intuitive Poly TC8 interface (optional and purchased separately), The same interface is used for all types of meetingscontent-only, video or bothand consistency helps build familiarity fast, Interoperability with Poly Video Collaboration and Leading Cloud Video Conferencing applications including - Zoom & Zoom Rooms - GoToMeeting - BlueJeans Video Conferencing - Amazon Chime - Cisco Webex - StarLeaf - Pexip, Single unit for room codec and connections, Three (3) RJ45 Ports for Poly IP Microphones, Compatible with both Poly EagleEye Producer and Poly EaglyEye Director II, Motorized, integrated electronic privacy shutter, Capacitive touch sensor supports multi-touch functionality, Power over Ethernet (PoE), compatible with IEEE 802.3af Class 3, Compatible with Zoom Rooms and Microsoft Teams video conferencing applications, Multi-funtion remote to control room functions, Connections via bluetooth to the G7500 Codec, One-year return to factory parts and labor. A professional video conferencing codec that supports 4k Ultra HD video conferencing and content sharing. Connect your TC8 to a power over ethernet port on your network. For HP product support, please visit the HP Customer Support site. You shouldn't have to worry about out how to launch the meeting. This Limited Warranty covers Poly products purchased in original Poly packaging. Fewer cables and pre-configured components provide a streamlined out-of-the-box experience. The Poly Studio X30 and TC8 room controller cost $2,199 and will be available for pre-order in November 2019. to suit the needs of mid-size and larger conference rooms. Just a wireless keyboard\trackpad combo on the table. Warranty service response times are always subject to change due to local conditions (including, without limitation, availability of parts and materials and a Poly authorized service provider). Launch, join and share in an instant, while keeping your focus on the task at hand. PolyTC8 Touch Control Interfaceis an 8" touchscreen display that allows users to controltheir G7500 roomsystem or any of the PolyStudio models. Microsoft updates this list as a new firmware version has been certified. French, European $$ - $$$ Menu. is a 65-inch touch collaboration board, delivering the ultimate modern collaboration experience in the meeting space. The term of the Limited Warranty begins from the date of purchase by the original end user customer. Based on the above please work with our friends from Microsoft support to troubleshoot this. What constitutes a major failure is set out in the Australian Consumer Law. Checking for Room Controller. Designed to simplify the video conferencing process, TC8 integrates with video conferencing services and calendars to enable one-tap meetings, content sharing . Norwegian startup Neat launched its portfolio of Zoom Rooms Appliances Neat Bar and Neat Board at Zoomtopia 2019. Zoom Rooms Appliances complement the ultimate flexibility of our existing platforms and are designed for Zooms high velocity of innovation fueled by a video-first cloud. THIS LIMITED WARRANTY IS GOVERNED BY AND CONSTRUED UNDER THE LAWS OF THE COUNTRY IN WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. I updated to 3.1.0 and it worked fine for the first few times I ran the device since the upgrade. Now when I turn on my TC8 it gets stuck on Successfully paired with StudioX50 and doesn't move on from that screen. You can find our knowledge base articles, ask a question, receive service over the Internet or speak directly to a representative via www.poly.com/support/. $699.00) SKU: 2200-30760-001 . Functioning as a Zoom Rooms for Touch Appliance, the DTEN ON 55 is a single device that can enable, For additional information on Zoom Rooms Appliances, visit the. Zoom Video Communications, Inc. All rights reserved. I switched to Poly Video Mode to test USB Device Mode. When a Poly product is replaced, the replacement product becomes your property, and the returned product becomes the property of Poly. Customers are now able to leverage the best of both worlds. The best technology company anywhere. Zoom Video Communications, Inc. All rights reserved. By entering your email, you agree to our Privacy policy. . Poly legendary noise cancellation built-in, audio distractions like background noise and side conversations are a thing of the past. 2325 Parklawn Dr, Waukesha,WI 53186, United States, 888-272-5560service@videoconferencingsupply.com. Once your video device and TC8 boot-up, the monitor shows "Pair with a Controller," followed by a code. Partnering to drive customer experience transformation, 12 Zoom platform hybrid work features you may be missing out on, Celebrating our furry friends: how pets help us create a better working environment. The default credentials are: This hardware-as-a-service solution is equipped with all the components you need right out of the box to connect and create more productively. Company Portal App 5.0.4927.0 Chat with Us Live Online or Give Us a Call 720-753-4560. Our Barracuda firewall, when routing the traffic with the 'Provider Optimization' method (https://campus.barracuda.com/product/cloudgenfirewall/doc/79462988/connection-objects/), would ocassionally change the WAN interface Teams connections were going out through. 582 reviews Closed Now. So let us wait for if there is any new update in the next week. Poly offers an online system for service requests. at Zoomtopia 2019 that simplify the Zoom Rooms experience and natively power Zooms meetings solution. Please wait." I'm attempting to use it with Microsoft Teams. Your remote installation services saved my integration! Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.Best RegardsSteffen Baier. Requirements Hardware It is equipped with three cameras and an eight-microphone array, costing $599. Sign up for our newsletter to receive specials and up to date product news and releases. Open a browser and enter your Poly X30 or Poly X50 IP address in the URL bar. Reset . I can reproduce it on my Studio X30 and X50s. In Australia, Poly products come with guarantees that cannot be excluded under the Australian Consumer Law. This 1-year plan applies to one unit and acts as a subscription effective upon We staff manufacturer certified sales representatives,technicians, and engineers who can assist with your installation. Available for pre-order in November, Poly will offer Zoom Rooms customers all-in-one video bars, known. Firmware 3.3.2.286154 G7500 is deployment friendly too, with an intuitive user interface and flexible set-up that increases adoption and utilization. To search for Poly TC8 specific support info, click, Quick Tips for Poly TC8 in Poly Video Mode, Quick Tips for Poly Studio X50 and Studio X30 in Microsoft Teams Mode, Poly VideoOS and TC8 Certificates Update 3.3.0, Poly VideoOS Offer of Source for Open Source Software 3.6.0, https://partners.poly.com/English/directory/, Compatible with Poly Studio X family and Poly G7500, Integrated calendar for one-touch to join a call, Easily share content, adjust the camera, and change participant layouts, A single cable carries both power and data to reduce clutter, Automatic software updates through the connected G7500 or Studio X series system. DISCLOSURE AND PRIVACY NOTICE: The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. Is anyone else seeing this issue with software release 3.14 and Teams? What we have heard through our vendor is that during the initial meeting both Microsoft and Poly have acknowledged the issue with device signouts and lost pairing between X30/X50 and TC8. Obtaining Warranty Support in Another Country. 2022. We can help you design, configure, install and support your organizations video conferencing needs. The only place to shop for video conferencing solutions. Checking for Room Controller. Poly Studio X30 is an all-in-one solution for professional collaboration in the huddle room. French, Grill $$ - $$$ Menu. At VideoConferenceGear.com, we do that - we only represent the best and test everything we sell before we recommend it or sell it online. If you purchased your Product in New Zealand for the purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply. After two days of being on the phone with Poly and Microsoft support, I found that there is actually a version of the Poly firmware that is certified by Microsoft to be the most stable and deliver the best experience. For additional information on Zoom Rooms Appliances, visit the Zoom Rooms hardware page. a. This product hasn't received any reviews yet. The Poly IP table microphone offers 360° voice pick-up with advanced sound clarifying technologies, Poly 7200-85740-001Poly G7500 is a 4k video conferencing and wireless content sharing solution. YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS. The subscription comes with 24/7 customer support and 30-minute response times. Exact same issue with the TC8 stuck checking for room controller. The terms of this Poly Limited Warranty ("Limited Warranty") shall apply to purchases of Poly products. Have questions about the product you are looking at, or do you need installation support? 360 coverage with full-band audio. What Is Not Covered by This Limited Warranty? Checking for Room Controller. Find our resources, downloads, and software, or contact support for more assistance. PolyTC8touch control for use with PolyG7500, Studio X30 and Studio X50. La Cambuse. Functioning as a Zoom Rooms for Touch Appliance, the DTEN ON 55 is a single device that can enable video conferencing and interactive whiteboarding for small to mid-sized rooms. Zoom Rooms are breaking the mold of the conference room industry conventions by bringing together the best of what were traditionally competing paradigms proprietary codecs and a fully customizable, open hardware ecosystem. we just released 3.14.1 >here< which addresses the issue. In addition, we recommend you check if your deployment of Microsoft Teams Room met this article's requirements. Hi Team, Check out our blog, video conferencing best practice guides, online training, and support offerings to help you select and implement your solution. I can reproduce it on my Studio X30 and X50s. 1.9 mi. Polyworks seamlessly withwhichevercloud video service you choose, Learn about the features and benefits and technical specifications of the TC8. No warranty is made that any software provided by Poly will meet your requirements or will work in combination with any hardware or applications software products provided by third parties, that the operation of the software will be uninterrupted or error free, or that defects in the software will be corrected. Assuming we're ok with the time zone fix, is there any risk to leaving it at the 3.14 firmware? This same group of people has agreed to meet with our IT team and our vendor next week. Help teams share ideas and express themselves clearlyin Ultra HD 4K. At VideoConferenceGear.com, we do that - we only represent the best products available on the market, and then stand behind them. Thanks for the update. Both Microsoft and Poly agree it is an issue with the Microsoft Teams firmware. No ideas get left behind, because anyone can share wirelessly, annotate and capture content for later use. Terms | Privacy | Trust Center | Community Standards | Legal & Compliance | Do Not Sell My Personal Information | Cookie Preferences. Poly VideoOS Offer of Source for Open Source Software 3.6.0. Teams App1449/1.0.96.2021042903 More info about Internet Explorer and Microsoft Edge, https://docs.microsoft.com/en-us/microsoftteams/devices/teams-ip-phones, https://campus.barracuda.com/product/cloudgenfirewall/doc/79462988/connection-objects/. All but 2 of our conference rooms have been converted to Poly device mode and are basically dumb conference rooms that require a USB and HDMI to interface with the display and X30 or X50. You shouldnt have to worry about out how to launch the meeting. The benefits provided under this Limited Warranty are in addition to other rights and remedies provided under Australian and New Zealand Law. When you need to look your best on a video call look no further than the Poly Studio P5. The default credentials are: Password: last 6 characters of your Poly X30 or Poly X50 serial number. Its available to pre-order in January. The TC8 is now paired to your video . Poly Wireless Presentation Video Conferencing Solution for Large Rooms including the G7500 4K Codec, Poly Studio E70 Camera and Poly TC Room Controller Part Number 7200-87310-001 DISCLOSURE AND PRIVACY NOTICE: The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. Poly Signature Audio Empower your team with Poly signature audio for natural, distraction-free conversations. Microsoft Teams Video Conferencing Equipment, Polycom RealPresence Desktop, 5150-75109-001, Revolabs Executive Elite Omnidirectional Microphone, 01-ELITEMIC-OM, Polycom Codec Digital Breakout Adapter, 7200-68524-125, Polycom Walta Male to RJ45 Female Adapter, 2457-25646-001, Poly Studio X50 Zoom Rooms Video Bar with TC8 Touch Control, 6230-86510-001, Cisco CTS-MIC-CLNG-G2 TelePresence Ceiling Microphone, Polycom Pano 4k Wireless Content Collaboration Hub, 7200-84685-001, Poly Studio X30 Video Bar & TC8 Touch Control Bundle, 2200-86260-001, Poly Studio X50 Video Bar & TC8 Touch Control Bundle, 2200-86270-001, Poly Studio P5 1080p HD USB Webcam, 2200-87070-001, Poly Studio X70 Smart Camera for Board Rooms with TC8 Controller, 7200-87300-001, Poly Studio R30 USB Small Room Video Bar, 2200-69390-001, Poly G7500 4k Large Room Kit with EagleEye IV 12x Camera, 7200-85760-001, Poly G7500 4k Video Conferencing Codec, 7200-85860-001, Poly G7500 IP Table Microphone, 2200-85250-001, Poly G7500 4k Medium Room Kit with EagleEye IV 4x Camera, 7200-85740-001, Poly Studio X & G7500 Bluetooth Remote Control, 2201-52885-001, Poly Studio E70 Smart Camera for Large Rooms, 2200-87090-001, Poly Studio X30 Video Bar, 2200-85980-001, Poly Studio X50 Video Bar, 2200-85970-001, Poly RealConnect for Microsoft Teams, 1-yr Video Interop Concurrent Subscription for 1 Unit, 4877-09900-671, Dedicated touch control for video conferencing, 8" HD touchscreen display with integrated stand, Control meetings, share content, and more. In the unlikely event that your Poly product has recurring failures or Poly is unable to repair or replace the Poly product, Poly will provide you with a replacement Poly product that is selected by Poly and is the same or similar in performance. At VideoConferenceGear.com, we do that - we only represent the best and test everything we sell before we recommend it or sell it online. The sleek design features an 8 high-resolution touch display to ensure that the control options are clear and accessible. NP 1 Jun 2, 2021, 10:48 PM Hi Team, We recently deployed Poly X30 & X50 with Poly Trio 8800 or TC8 and noticed when the power outage or unplug the main power cable from the X30 or X50 the device is on reset mode and showing sign-in screen on the TV rather than showing the room is available. Had our vendor not had contacts within Poly we never would have received this information until the fix was released. Hope this helps. Poly products must have been purchased as new from Poly, a Poly affiliated company or a Poly authorized reseller. Find company research, competitor information, contact details & financial data for LESIEUR of COUDEKERQUE BRANCHE, HAUTS DE FRANCE. Be the first to review this product! Please open a case with our support organization and mention the above so it can be tracked. Message 6 of 9 0 Kudos THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER THIS LIMITED WARRANTY OR AS A TORT CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM. Contact us or a certified partner in your area today to get started. We check it every 3-6 months or so and update the devices as needed. Please wait." Attempting to use it with Microsoft teams. . Step 2: Connect the required cables for internet connection, display, and power. The DTEN ON also has a 27 version, perfect for smaller spaces such as home offices. Chat with Us Live Online or Give Us a Call, Adding to cart category.add_cart_announcement, Video Conferencing Solutions by Room Size, Poly TC8 Video Conference Room Controller Designed for Use with Poly G7500, Studio X Series Video Conferencing Appliances, Poly Studio X30 Video Soundbar Bundled with the Poly TC8 Ready to Use with the RingCentral Rooms Video Conferencing Platform, Poly Studio X30 Video Soundbar Bundled with the Poly TC8 Ready to Use with the GoTo Meeting Video Conferencing Platform, Poly Studio X50 Video Soundbar Bundled with the Poly TC8 Ready to Use with the RingCentral Rooms Video Conferencing Platform, Poly Studio X30 Video Soundbar Bundled with the Poly TC8 Ready to Use with the Zoom Rooms Video Conferencing Platform, Poly Studio X50 Video Soundbar Bundled with the Poly TC8 Preloaded with the Zoom Rooms Video Conferencing Platform, Integrated calendar for one touch to join a call, Easily share content, adjust the camera, and change participant layouts, Compatible with Poly Studio X family and Poly G7500, Integrated calendar so its easy to find your meeting and connect, Intuitive interface makes it easy to personalize the experience for more productive meetings, Power over Ethernet (PoE) means only one cable is required, keeping your table clean, Easy setup as its pre-paired out of the box when purchasing as part of a full Poly video solution, Capacitive touch sensor supports multi-touch functionality, Tap and touch control to access call controls and administrative menus, Power over Ethernet (PoE), compatible with IEEE 802.3af Class 3, Compatible with Zoom Rooms and Microsoft Teams video conferencing applications, Compatible with Poly Studio X30, Studio X50 and G7500. The interface makes it easy to personalize your experience for more productive meetings. Princess Elizabeth Restaurant Tea-room. Rebooting the X50 and TC8 does not help but downgrading to 3.13 seems to fix the issue. Are you using Poly Trio 8800 to deploy Microsoft Teams meeting Room? The Poly Studio X50, the larger of the two new solutions, boasts even greater pickup range to suit the needs of mid-size and larger conference rooms. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you return out-of-warranty products or products not covered under the Limited Warranty, you will be responsible for all return-shipping and other transportation-related expenses. THIS LIMITED WARRANTY GIVES YOU SPECIFIC RIGHTS. Language. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Poly X30's, X50's and one G7500 + TC8 controllers. Customers can choose from $149 per month (no contract or down payment required and cancel at any time) to as low as $79 a month with a multi-year commitment. Let me know if you hear any new information on this issue so I know when it's safe to enable updates again. A Microsoft customizable chat-based workspace. this would need to come into our support organization. So far good. 2023 Plantronics, Inc. All rights reserved. For United States residents, any disputes arising out of this Limited Warranty or otherwise relating to your purchase of the Poly product that is the subject of this Limited Warranty, whether based on contract, tort, fraud, or any other legal theory, shall be governed by the law of the state in which you currently reside, without regard to its conflict-of-law principles. The Poly Studio E70 is a first of its kind intelligent camera that brings mind blowing video quality, state-of-the-art audio features, and advanced analytics to modern meeting rooms. Really appreciate your help if you have any resolution to fix this issue. Designed for groups of up to 6 people, Studio X30 Poly Studio X50 with TC8 BundlePoly Studio X50 is an all-in-one video bar for professional video conferencing in the office. Teams Admin Agent 1.0.0.202010121132.product Room license don't work with broker auth, changed to E1 or E3 is ok . Although Poly support pushes for you to always be on the latest firmware, their latest software is buggy and unstable more often then it isn't. At VideoConferenceGear.com, we do that - we only represent the best and test everything we sell before we recommend it or sell it online. THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY PERSONAND IS EFFECTIVE EVEN IF YOU HAVE ADVISED POLY OR AN AUTHORIZED REPRESENTATIVE OF POLY OF THE POSSIBILITY OF ANY SUCH DAMAGES. Chat with a Solutions Expert Online (live) Monday through Friday During Business Hours. Poly's obligation under this Limited Warranty to repair or replace products that manifest a defect in materials or workmanship ceases upon the expiration of the Warranty Period. Designed to simplify the video conferencing process, TC8 integrates with video conferencing services and calendars to enable one-tap meetings, content sharing, camera control, and more. Please register your product at www.poly.com/support/. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Call us at 888.272.5560. The Poly Studio X30 and TC8 room controller cost $2,199 and will be available for pre-order in November 2019. We believe you should get high quality products, from the best manufacturers - then buy from a partner who tests what they sell, and gives you the best experience for your dollar. Having confidence that you can easily initiate, join, or share content lets you focus on better collaboration. This Limited Warranty covers any defects in the materials used in the Poly product, and any defects in the workmanship during the manufacture of the Poly products. Please click Accept Cookies to continue to use the site. 15. TC8 stuck at Checking for Room Controller, Re: TC8 stuck at Checking for Room Controller. Before submitting a warranty claim for a Poly product, please visit www.poly.com/support/ for technical assistance. OEM Agent App 3.3.2-1005354 The period of coverage varies by product and is generally 1, 2 or 3 years; consult your original Poly product packaging or user information provided by Poly at the time of purchase for the warranty term specific to your product or online at www.poly.com/support/ ("Warranty Period"). 9) Limited life consumable components and accessories, that are subject to normal wear and tear, such as cases, cradles, protective coatings, headbands and ear tips, (unless they are found to be non-functional or broken upon purchase of product). which features a compact design ideal for small offices or huddle rooms, supports 4K Ultra HD video, built-in wireless content sharing capabilities, and advanced microphone pickup range. English. $748.95. What Products Does This Limited Warranty Cover? SOME STATES AND COUNTRIES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. Use cloud video apps for a full experience with all thefeaturesyou know and love. This all-in-one device is a first-of-its-kind intelligent camera that features mind-blowing Poly Studio X30 We can help you design, configure, install and support your organizations video conferencing needs. Call (844) 519-3595 to learn more about your business credit file Call (844) 519-3595 to learn more In addition to the new Poly MeetingAI features, the Poly Studio X50 supports dual . When prompted, enter the username and password. The table below lists the impacted time zones. Please refer to the information provided by Poly in the materials received at the time of purchase. TC8 stuck at Checking for Room Controller After the Poly X50 updated to software release 3.14, the TC8 is stuck at "Successfully paired with roomnamehere. Ready to deploy a world-class communications solution? Need info on your own credit report? Once your video device and TC8 boot-up, the monitor shows "Pair with a Controller," followed by a code. Toggle menu. Login or Sign Up; 0; Search. The warranty terms (including those stated here), service availability, and service response times may vary based on the country or region. It seems related to the Poly software revision, not the Teams application version. Is anyone else seeing this issue with software release 3.14 and Teams? It comes with a dedicated controller and optional scheduling display and costs $2,500. Starting At In short the device is losing its configuration and it requires to reconfigure X30 & X50 again. POLY MAKES NO OTHER EXPRESS WARRANTY WHETHER WRITTEN OR ORAL AND POLY EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. Poly TC8 Video Conference Room Controller Designed for Use with Poly G7500, Studio X Series Video Conferencing Appliances Poly. or 4 interest-free payments of $0. . Get the latest business insights from Dun & Bradstreet. It also supports 4K Ultra HD video, 5x zoom, wireless content sharing, audio input/output, and a robust stereo speaker system. French, European . To determine the start of the warranty period you may be asked to provide the dated sales receipt showing the date you purchased the Poly product. Dunkirk. Contact us by filling out the information below. Copyright 2023 Poly Studio X50 is an all-in-one video bar for teams of up to 10 people. Our sales team will get back to your inquiry within 24 hours. Plantronics, Inc. (Poly formerly Plantronics and Polycom)345 Encinal StreetSanta Cruz, California95060 2019 Plantronics, Inc. All rights reserved. Designed for groups of up to 6 people, Studio X30 features a 4k camera with HD speaker Poly Studio X50
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