I called and I had the worst customer service they are like robots and repeat the exact same speach. Welcome to the Gotogate app! The site is easy to use , many options though to add to the original price appears at the first page , the option can increase the price by almost 100% of the original price. booked through gotogate - they got so many things wrong - sent messages about the wrong country.' Hello,Thank you for writing to us.We are glad to hear that you enjoyed the booking process. They are just trying to get extra money out of you. Paying for a mobile pass is an email sent to you with a URL that says the same thing as the email they sent you. See all articles Changes and Cancellations Can I cancel my ticket if I have bought it from a low-cost airline? So now you see how they operate. !SCAMMER AGENCY AND AVOID THEM!! Other friends on the same flights already have their money back because they didnt use Gotogate. . Hours of total waiting on . They show you a insanely low price to hook you up and going for the kill when you are least expected! Please give your money elsewhere!! Despite contacting 3 times and told to "wait" and "be patient" asking about rescheduling the connection, I am still waiting , 1 week later for the final flight. So, anxiety builds us as you are not sure what is going on??? You can provide that transaction number to us via the form in the 'Contact' tab on our website, and we will refund the exact amount paid.Best regards,GotogateTeam. This is done (programmed) intentionally. Please note that your case has been forwarded to our support team and an update on the same will be sent via email.Best regards,Gotogate team, What a SCAM! One of the representatives told me that I would be contacted in less than 24 hours, 24 hours went by and I never was contacted by anyone I had to call again about 28 hours later I asked to speak to a manager and I was declined speaking to a manager multiple times on multiple calls. Requests for changes or refunds are pathetically expensive. But when check closely it is close to $1000 more than what was the original price, so how did it go up by that much in 2min. We checked the Jetstar site but they had no booking, so we checked our bank account and found that GotoGate had taken $500.92c but had not booked any flights with Jetstar. Have been chasing a refund for flight cancelled due to Coronavirus for TWO YEARS! And now, the virtual card that I used with GoToGate has suddenly been getting fraudulent charges after half a decade with no problems, suggesting that maybe GoToGate was also a security breach. All rights reserved. 2023 Trustpilot, Inc. All rights reserved. After reading all of the back to back terrible reviews (why is the app rated 4.5 stars when I literally saw only 1 star ratings??? Here are 8 tips for writing great reviews. Please note, a support ticket will only be created for inquiries submitted through channels listed on the Contact Us page. I ordered 4 tickets with 4 checked in luggage, I paid the extra price for them to book the checked in luggage. Be aware and I would not buy from gotogate next time. They charged the cards, and claimed that it was pending. With over 650 airlines to choose from, at GoToGate, you're guaranteed to find the flight thats right for you. After 54 hours, then received an email saying that my booking could not be confirmed and that the reserved card payment had been released/refunded. I too booked a ticket on booking.com. I was not allowed to get on board as I was not informed in-time to undergo PCR test for COVID19. They tell me the airline won't give them a refund but I rang the airline and the airline are blaming this company. "Wow - that was really helpful so let's see what happens when I do enter the code.. not expecting a lot to be honest.. From To Departure Arrival Flight Airline With over 650 airlines to choose from, at GoToGate, you're guaranteed to find the flight thats right for you. Overall, my encounter with GoToGate was an unmitigated disaster. Never use this immoral agency. Everyone stay away from this company. Called gotogate again and another hard to understand gentleman answered and was able to give me the ticket number. We also ensure all reviews are published without moderation. Hand luggage included, Hello Team, Blaise Diagne Intl I see now they all cheating, not only me, many people. Will report them to BBB. Gotogate USA offers good deals on flights, hotels and car rentals. "Wow - that was really helpful so let's see what happens when I do enter the code.. not expecting a lot to be honest.. Plz help! Reporting to fraud authorities. So you find the best price, enter all your personal data and come to the final payment. What type of excuse is that? You are not offering the service. How many stars would you give Gotogate? Do I have to rebook all passengers in my booking or can I rebook only one passenger? Thank you Until now they didn't reimburse me. can i know went can i claims my ticket to fly back to Hanoi. Contact number : +91 - 9043009083 Spoke to customer care executive jenna on phone about upgrading my parents flight to business class and she quoted me only 302.82 pounds . I want to give feedback about my trip once I have returned home, how should I do this? They provide phone number that don't work. Their customer service is awful. Warning! I booked a ticket for 115 to Lisbon, my computer errored so I accidentally booked it twice within 3minutes of each other (filling in my details) I immediately called back and they cancelled the second one, however, charged me 34 to do so. GoToGate has a rating of 1.06 stars from 795 reviews, indicating that most customers are generally dissatisfied with their purchases. : IEOYVD Criminals that stole my $1800 with no apology, GoToGate seems to be based in Miami (https://www.gotogate.com/terms-conditions) but it's owned by ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. : IEOYVD I don't know how they are still operating legally. Suggested companies are based on peoples browsing tendencies. They (Go to Gate) keep sending me almost the same messages - without addressing my concerns or answering my questions appropriately - giving different numbers starting with +44 xxxxx which are not reachable/working from my country of living. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Warning! Seriously I wouldve had my money back from multiple covid-cancelled flights and wouldnt have had to waste so much time trying to fight Gotogate. Thieves !! So be WARN, Tip for consumers:Dont deal with this travel agency Gotogate a company based in Sweden, Am still waiting for my refund for cancelled flights . Do not use! The ticket is not upgrade-able, and cannot be changed. Horrible Customer Experience I booked a flight via GotoGate from Paris to Lisboa with TAP Air Portugal. I had just just e-mailed them again given that is now 114 days I have been waiting on the refund.. and only got the usual stock answer..As i said in my email - this is criminal! I booked a round trip ticket and only got a one way! Cancelled booking due to their inflated flight change service. In case a minor price change occurs by the airline, you will be notified about this and will be able to see the final price before proceeding with the payment.Best regards,[Gotogate] team". GO TO GATE IS A SCAM!!!!!! My advice: Dont by a flight through them! Which, in the end, I paid for myself out of my own pocket. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Don't book ticket with this airline. Air Line checking reference Number : TKZUSC (6E) I was informed that the flights had been cancelled on 13/08/2020 kindly help me on this. I have no alternative choice. Because mofos completed both payments and placed a ban on charge back! Any sms or email with explanation. 11:00 But till now I've not seen any money, and it has been months. THEY WILL STEAL YOUR MONEY AND NOT GIVE YOUR MONEY BACK!!!!! pls help me contact the correct agency t make my changes You never get the refund. On 25/08/2022 sent Siddharth screenshot of proof of refund--no response. . Help future customers by talking about customer service, price, delivery, returns & refunds. We will refund you the entire cost. Answer 1 of 232: I have been trying to contact customer services at Go to Gate to change the date on my outward travel ticket.i have phoned their customer service centre every day for 2 weeks am unable to get through im always number 2in the queue..I have sent many. After 54 hours, then received an email saying that my booking could not be confirmed and that the reserved card payment had been released/refunded. They will cover this under the excuse that there is a difference in price. Be safe from hackers and unwanted bills. I can only warn all of you: Booking your flights always direct by the flight company like Qatar, Swissair, Emirates even whe cost you a bit more, at the end you will save a lot more money. Don't EVER do anything with Gotogate! They booked 1 flight without the checked in luggage, and they refund me only for 1/3 of what the airline is asking for adding a luggage (213EUR). I questioned her a few times if it was correct and she convinced me to pay on phone . All their websites (I tried 4 of them) does exactly the same thing, wasted my time re-entering all my personal data multiple times thinking I'm doing something wrong. On 26 June 2022 I bought 6 Wizz Air tickets for me and my son: a. from Tel-Aviv to Venice on 16 September 2022 (HB8Z2S) b. from Bologna to Budapest on 24 September 2022 (Z8WVQR) c. from Budapest to Tel-Aviv on 24 September (DD1TWP) d. there was not direct return flight 2. Hello Georgiana,Thank you for writing to us.We are sorry to hear about the experience you had with our service.Your willingness to share your experience is genuinely appreciated. If youre reading this, please do not ever ever ever book through Gotogate. I'll say again DO NOT pay for anything on gotogate, it's a big scam, Short and blunt NO if anything happens with your flight your done, They grabbed the credit card from passengers, of course, they will take as much money as possible from your bank account. To write a complaint about GoToGate and get an answer from the officials of GoToGate, Complaintsboard.com's objective complaint writing and answer providing system can be used. I wont use it any more. DO NOT BOOK HERE. Very deceptive business practices, there are four websites exactly like each other from the same company, no different apart from the name to ensure they grab all the customers. Flight network is another one, just different colours, but exactly GOTOGATE.My issue is they scam you at the worst possible moment. You enter your credit card details and press 'Enter', instead of getting a payment confirmation you get hung on a loading screen. RIDICULOUS PS I sent them all the proofs by email like they asked and still didnt do anything. MUSTHAFA. For more information to visit on official website. You can try any of the methods below to contact Gotogate. Crooks. They booked 1 flight without the checked in luggage, and they refund me only for 1/3 of what the airline is asking for adding a luggage(213EUR). No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. With over 650 airlines to choose from, at GoToGate, you're guaranteed to find the flight thats right for you. I ordered 4 tickets with 4 checked in luggage, I paid the extra price for them to book the checked in luggage. The ticket was cancellable, so I requested a refund within minutes, but GoToGate held onto a $60 service fee. Gotogate said they could not make any changes except cancelling the tickets with no refund due to terms on the airlines website. Do not use! I am still waiting for a refund. So I am getting nowhere. They just won't give that money back to me. Gotogate needs to refund part amount of the air ticket. We will not respond to messages received outside of these options, including, but not limited to, those sent via regular mail and sent directly to employees. Literally the WORST. The best thing is not to purchase ticket from their website. I will never use Gotogate again and recommend that Skyscanner should ban them, Hello Kjell,We can see an attempt, but it was not successful, and thus no booking was made. Hello Petro,Thank you for writing to us.We would like to inform you that your case has been forwarded to the relevant department to process the refund. Now the funny thing is the same flights that have increased by $1000+ all the sudden, they are still available for the same low original price when you make a fresh search. They charge you over 30 when airline schedule cancellation which is inevitable if you book in well in advance. Pulling issues faced by users like you is a good way to draw attention of Gotogate to your problem using the strength of crowds. (adsbygoogle = window.adsbygoogle || []).push({}); GoToGate is an online travel agency and seller of air travel based out of Uppsala, Sweden, and one of the most prominent trade names of the Swedish travel. Spoke to customer care executive jenna on phone about upgrading my parents flight to business class and she quoted me only 302.82 pounds . You can cancel your reservation but they charge you more than the cost of the flight. Would you like to add a photos or videos? Do not use this organisation at all costs. Your website, prices for the flight, easy to navigate and fast response for the itenary. All they claimed is the first flight's delay did not affect my second flight and hence no refund.\r\n\r\nThis is total bull$#*! ****!pls what can I do? Absolutely heartless company that have no compassion for people in difficult situations. Singapore Airlines offers a full refund with all cancellation fees waived. Find out how we combat fake reviews. It's travel made easy. They request copious amounts of paperwork and evidence to support a refund I did not even bother with the ridiculous forms because I know the stress won't get my refund anyways. I questioned her a few times if it was correct and she convinced me to pay on phone . After 3 months, I called Gotogate again and they claimed that the refund department doesnt receive the money. Have never come across this upsetting service charge. alitalia gives refund(money not vouchers) , but your company doesn't. Their policy is for showoff to the government and passengers. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This page has answers to our most frequently asked questions. Can I book a ticket if I am under 18 years old? The worst company I have used. Customer service is based out of India and hard to understand. You are just doing it as part of your process coz I cant request refund, I didnt ask you to do the job coz I have not given any. Blaise Diagne Intl Book your next flight on-the-go with the Gotogate app! I booked with this company to save 12$ when I was searching on google flights, i never had an issue with the companies on google flights before.So I paid for 1 baggage, for a fee of 50.50$ outbound and paid extra to have window seat. Tried to book a return ticket Mumbai to Cairo, specifically requesting to to be with Gulf Air. Sweden must have some sort of law that protects them because they should have been shut down a long time ago! Never ever book tickets from this agency. With over 650 airlines, we "talk" travel since 1989. Hand luggage included I HAVE TRIED TO RING, BUT I WAIT, LITERALLY FOR HOURSI HAVE ACCIDENTLY FILLED IN THE WRONG CONTACT E MAIL ADDRESS,AND WISH TO CHANGE OI TO THE ADDRESS ABOVE. I wish I had never clicked on Gotogate for purchase of airline ticket. I don't know how they are still operating legally. I ended up paying $200 for a carry on. Or some suggestions? I have been advised 2 hours before the departure that the flight was canceled. They said they never received it from the airways but the airways has confirmed the refund being released!! For more information on how to reach us, please visit the Contact Us page here. Luckily disputing with Visa was able to cancel the charges. We also ensure all reviews are published without moderation. Simple. 3 months later I am still waiting for my money back: 200EUR. No refund. Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. Here are 8 tips for writing great reviews. Departure: Sunday, December 12, 2021 Booking No. Second, I just got in the plane and my seat was the middle seat stuck between 2 person.I just hope I still have my first class on the way back, not suprise if I dont and that they just scammed me again. I am having a liver transplant and won't be able to travel internationally. Thanks & Regards, This is what the 'help advisers' on the phone are told to do just shift the blame onto different people, they don't actually have any compassion or want to help you at all. After 3 months still no refund. At this point they expect you have waited enough and you are not thinking straight and going to click 'Accept the New Price'. But when check closely it is close to $1000 more than what was the original price, so how did it go up by that much in 2min. !I wonder whether there is a legal team to help us empty-hand customers??? Your experience matters. They will cover this under the excuse that there is a difference in price. Was hung up on a few times by the sh!tty representatives. You are just requesting a refund, not on my behalf, airlines referred me back to you. Real scammers . The booking was made 02/06/2020 nearly three years ago Considering how many visit their website, even scamming few hundred customers will make them rich. They booked it with a random email so I dont get notifications directly and so I dont get notifications at all. So, anxiety builds us as you are not sure what is going on??? :), Hello,We are very glad that our service has left you with a positive impression!Have a nice trip!Best regards,Gotogate team. I will never use Gotogate again and recommend that Skyscanner should ban them, Hello Kjell,We can see an attempt, but it was not successful, and thus no booking was made. Don't use their services - if you pay for a flexible ticket, you'll pay just as much when changing the tickets. Gotogate is your best ally to find the perfect flight at the cheapest price. Get it here for free. Don't use their services - if you pay for a flexible ticket, you'll pay just as much when changing the tickets. Dont bother mate they have stolen your money like over 2000 other people goto your bank and airline and start to gather evidence. At this point they expect you have waited enough and you are not thinking straight and going to click 'Accept the New Price'. Which, in the end, I paid for myself out of my own pocket. \r\nI had to buy another ticket as I can\u2019t post pone my travel since it was an urgent journey. Click here to get notifications about new complaints of GoToGate. I see now they all cheating, not only me, many people. Find out how we combat fake reviews. Booked a flexi-fare on booking.com (later to discover in partnership with gotogate.com-- a business model that creates no accountability or recourse for consumers). The price is good and the ticketing process is straightforward. You'll have to contact the customer service department to explore the hours of special events. 2.1 VERIFIED COMPANY www.gotogate.com Visit this website Write a review 2.1 Sort: Most relevant Frank Tomasetig 12 reviews AU 5 hours ago Very deceitful booking site Very deceitful booking site. Despite contacting 3 times and told to "wait" and "be patient" asking about rescheduling the connection, I am still waiting , 1 week later for the final flight. We request you to kindly wait. We booked a flight through "Go to Gate/Booking.com" in Dec 2022 for Jan 17th 2023. When we call . Compare flights from 650 airlines 14 million customers per year Secure payment. I am able to go now on my limited budget before I go under the knife. The flight hour changed arbitrary. Exceptionally poor after sales service. Cape Verde Otherwise, if the transaction has been successful and we did receive the amount, they will provide you with a transaction number. We also ensure all reviews are published without moderation. I have called numerous times for our refund; the only answer we receive is that "it is in processing, no time-line" and no other option is provided for inquiry by "Go to Gate" help line. With nearly 14 million customers and over 4 million holidays sold, we fill 140 Boeing 737s every day, departing and arriving from 77 countries across the globe. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. But Gotogate fails to reimburse customers and their phone line makes you wait on hold forever and then answers with a dead line. It has been six months that Gotogate claimed it is the airline doesnt refund the money. DO Not use GoToGate if you can. Airline refunded GoToGate and they refused to release it to me until I payed their "assisted fee" of $21/person. (Low-cost carrier booking) Why is the value of the voucher less than the value of my original flight? Had to make another booking using other sites (directly with airlines) costing significantly more as they ended up being late bookings !!! 12:00 Which, in the end, I paid for myself out of my own pocket. I will never use Gotogate again and recommend that Skyscanner should ban them, Hello Kjell,We can see an attempt, but it was not successful, and thus no booking was made. They said they never received it from the airways but the airways has confirmed the refund being released!! Now being at Narita airport, I wished this ticket be shifted to next day or let me know about its full refund. This is done (programmed) intentionally. Tip for consumers:STAY THE $#*! It goes against our guidelines to offer incentives for reviews. Stay away! Look at all the reviews and just avoid this website. Sometimes it work if there are no plroblems, but the risk is to high for me. I totally agree with all reviewers having bad and bitter experience with Go to Gate. I had many bad experiences with portals like this and also ebookers, they also pay not back the money for canceled flights. All rights reserved. Gotogate has the worst customer support who doesn't care about helping but saving money for the company. After hours of emails and phone calls to fix it with the airline, I requested gotogate that they refund the other piece of my trip to fix their error and they wouldnt do anything. When you want to change your booking, you must contact our customer support by phone, which is where we handle all rebookings. Initial GoToGate complaints should be directed to their team directly. Your website, prices for the flight, easy to navigate and fast response for the itenary. Do yourself a favor and save your money and time from these pricks. I have tried calling your customer service for 2 hours, at that piont I gave up and started to read your reviews. Called Air canada and they said they need a ticket number. Book with airline directly or use any other travel agency. I have no alternative choice. YOU SUCK. However, I had to obtain the refund through Gotogate (which I didn't even know I'd booked with--I thought I was still on the airline's website). They send out emails that make no sense and when you try to call them their line says busy. Tip for consumers:Now I understand why the price is the cheapest, Will never be using GOTOGATE again. These guys are probably the same ones who know a Nigerian princess in need our support. They want your money, nothing else, like a pirate or thief. On 16/08/2022 spoke to Krishpi who promised a supervisor call-back within 72 hours--didn't happen. Find Cheap Flights from over 600+ airlines and travel agents now at Gotogate Your privacy matters to us! Charged me a service fee when my airline gave me a full refund hours after booking. You are not offering the service. Use this comments board to leave complaints and reviews about GoToGate. After hours passed they claimed they never completed and offered me the ticket for $60 more. Cancelled booking due to their inflated flight change service. They bury it in their terms of use which is about as dishonest as it gets. Booking and payments Can I book a child traveling on their own? They tell me the airline won't give them a refund but I rang the airline and the airline are blaming this company. Charged me a service fee when my airline gave me a full refund hours after booking. Welcome to visit our site for your next trip, whether it' s a domestic or international trip. It goes against our guidelines to offer incentives for reviews. A couple weeks ago, I booked an international flight that clearly included baggage in the fare, but the issued ticket didnt include baggage. Youll have to contact the customer service department to explore the hours of special events. This time the airline said I have to get my flight changed with the agent who I booked the ticket with. How is this even possible! Then was told that they put in an urgent refund for 3 to 5 business days. Spoke to customer care executive jenna on phone about upgrading my parents flight to business class and she quoted me only 302.82 pounds . If you're looking for more flexible options, you'd better using the airline site then. Do not recommend. You dont even get to speak to them. Tried to change flight over the phone, only offered hugely inflated prices compared to the same flights I was looking at available online with same airline -- total scammers, so many dodgy parts of this experience, they need to be shut down. Boycott the full Etraveli group! Can't find what you're looking for? The are acting as we don't exist and refuse to give us our money back! Airlines website said a cancellation and refund could be done Agent at gotogate refused to accept this and closed the chat after being very rude. And now they wont pick up my phone call , not sure how to get my money back from them for doing nothing . Why do I have to contact the airline for a refund? How does the refund process work? Reporting to fraud authorities. We need your email address to verify that your review is genuine. Have to change flight for one of the leg. was told to provide details for a visa and not needbook through them again ed for Brazil , got my name spelt wrong and they cant change it even though Ive paid them 34 to do so , so name is different from passport, theres no number I can phone - they dont care- never go near them again for bookings - despicable lot! So, anxiety builds us as you are not sure what is going on??? !SCAMMER AGENCY AND AVOID THEM!! Praia its totally a scam. After getting quick help, I could have moved for buying new ticket or stayed one day more near airport to board an alternatively arranged booking. I had a problem with flight, it was rechedule, so I wanted to return my money, and this damn company didn't want to make full refund. I promise i have lost more than 1500 euros oh and they will charge you also money for their own cancellation! If I could give a 0 I definitely would. Do not use! When I called customer care almost 5 times and everytime it got disconnected when I was talking to them.\r\nAnd atlast they said that they cannot help me and it was cancelled due to flight fare hike.\r\nWas it my mistake that the price was not updated while booking. The worst agency to deal with lack of customer service, and supervisor that most of the times won't get back to you. Gotogate 650 "" . My flight was cancelled and the airline said I was entitled to a full refund. They also use the airline as an excuse for refunds. Please contact us using the contact form on our contact page. I just hope they refund me my 302 pounds . They told me to get in touch with them to request money but this $#*!ty company after hours of calls rejected to pay me my refund. Can I book a ticket if I am under 18 years old? I request you to please do the needful . They dont actually understand customer sentiments or care for customers. For flight tickets, I see Airlines charge less than booking.com. Fly smart and enjoy more with the app. Reporting to fraud authorities. Kok Kheong Lau, I want to change my travel date for the following ticket. Can I book a child traveling on their own? Very poor customer service, full of fees. First name(s) Last name Age group Gender Checked baggage allowance/Other Warning! It's been more than five months and I have asked a few times to change the flight and they can never help you for that, or for the refund.it's always the same reply please be patient People please pay directly to the airline, GOTOGATE ARE Liars, it's cheaper, but it's full of .! I had just just e-mailed them again given that is now 114 days I have been waiting on the refund.. and only got the usual stock answer..As i said in my email - this is criminal! After 54 hours, then received an email saying that my booking could not be confirmed and that the reserved card payment had been released/refunded. After waiting 24 and then 36 hours, contacted their customer service department by phone and were informed that confirmation would come within 72 hrs after making the booking request but that I should not worry. An email will be sent to you once the refund is processed. I booked a flight, they made changes which implied that the flight back would be two days earlier, and upon cancelation they promised me by phone to pay the flights back. If you accidently click 'Accept the new price' without checking the details first, you are scammed. If you accidently click 'Accept the new price' without checking the details first, you are scammed. Luggage was included in that reservation. We are now at 7 business days with NO REFUND and Im being declined to be transferred to a manager. The airline can't talk to me because of the third party. My Booking LTOVSD SIA ticket is two years ago until now we still can't fly to Hanoi due to SIA cancelled Fly. Senegal Flight network is another one, just different colours, but exactly GOTOGATE.My issue is they scam you at the worst possible moment. ), I became worried that my trip wasnt even legitimate. If you are a Gotogate customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Gotogate. Why gotogate doesn't want to refund our tickets? You can try any of the methods below to contact Gotogate. Do not trust GOTOGATE. 2019 Auhoursguide. Would like to change travel plan.! It's been over 3 months and "Go to Gate is not refunding the money! Submit a complaint and get your issue resolved. | Read 2,141-2,160 Reviews out of 10,466 I wish to alter my flight, if you do not respond I will hold you legally responsible for my costs. Companies can ask for reviews via automatic invitations. Can I cancel my ticket if I have bought it from a low-cost airline? I am able to go now on my limited budget before I go under the knife. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). !I wonder whether there is a legal team to help us empty-hand customers??? GoToGate ranks 253rd among Plane Tickets sites. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of GoToGate. Find out how we combat fake reviews. And they said they cannot help me. Thank you for your help and assistance. Waiting since one year for the refund, according to them I am still in the queue to get back my own money, and saying we did not receive anything from the british airline when I call them they told me its nathing to do with us, he told me clearly your are not the one we receive thousands of call regarding this issue,I think its the end of booking.com More apps are there and giving better offer, "Hello,We would like to inform you that the refund application was submitted on 11th Feb 2023.According to the email you received on that day, refund applications are to be authorized by the respective airline before their processing begins on our side.Unfortunately, we are unable to determine or estimate the time in which the airline will be authorizing our refund application, as the mentioned time frame depends on each airlines current workload; in any case, the estimated time frame of 30 working days needed for the refund to be finalized remains unchanged.Thank you for your patience and understanding in advance.Kind regards,Gotogate team. Went to book flights and entered my payment details, the website starts processing it and then says the flight has gone up by $20 and directs me back to the payment details. The site is easy to use , many options though to add to the original price appears at the first page , the option can increase the price by almost 100% of the original price. Listed below are our top recommendations on how to get in contact with Gotogate. It goes against our guidelines to offer incentives for reviews. Helen Pulliam Adult Female 1 bag(s) x 23kg. But soon after she called me and said now I need to pay 2000 pounds more as the upgrade she did was from economy to economy not business. They have one of the worse customer services I have ever seen. Best regards,Gotogate team. After almost one hour, I called back and another hard to understand lady answered, again provided no assistance but suggested I call air canada direct, she said to provide the booking number would be fine. I know the airline has refunded them (because I called the airline) and they refuse to reimburse me. Can I cancel my trip without cancellation protection? For technical reasons you canceled my reservation after being paid in full. Verification can help ensure real people write reviews about real companies. Does the 24 hours cancellation rule apply if I booked with an online travel agency? Their customer service is awful. Here are 8 tips for writing great reviews. Their customer service is simply appalling. I had many bad experiences with portals like this and also ebookers, they also pay not back the money for canceled flights. 7 reviews GB 3 days ago This company is a huge scam This company is a huge scam. Tip for consumers:Go to gate and my trip.com are the same company, be aware that even though you will pay extra so that the refund will be guaranteed, that wont happen! Gotogate changed my departure time without any axplanation. I had just just e-mailed them again given that is now 114 days I have been waiting on the refund.. and only got the usual stock answer..As i said in my email - this is criminal! Due to medical emergncy me and my wife couldnt travel and even if we submitted the proof they cancelled the open ticket for us and cant provide us a refund too. Tried to change flight over the phone, only offered hugely inflated prices compared to the same flights I was looking at available online with same airline -- total scammers, so many dodgy parts of this experience, they need to be shut down. Today, we will discuss about GoToGate hours of operation that includes GoToGate opening hours, closing, holiday hours, Easter labor day opening and closing business hours. Customer service is non existent. All in all very poor service for individual situations. With over 650 airlines to choose from, at GoToGate, you're guaranteed to find the flight thats right for you. Join the 12,151 people who've already contributed. Don't trust these people. HC208 Absolutely disgusting company, DONT BOOK WITH THEM AND DONT BOOK WITH BOOKING.COM.My mother died all of a sudden and they refuse to give the airline ticket refund, they even told me they will charge me 50 if I cancel. I called them 3 months ago. To use your Cancellation Guarantee, you must contact our customer service. E-mail: customerservice@Gotogate.support Telephone: +44 203 455 03 80 The T&Cs are set out as follows: Table of content SCOPE OF SERVICE BOOKING PROCESS AND CONTACT INFORMATION MEDIATION OF FLIGHTS MEDIATION OF HOTEL BOOKINGS MEDIATION OF RENTAL CAR BOOKINGS SPECIAL PROVISIONS FOR THE MEDIATION OF BOOKINGS OF MULTIPLE SERVICES Bought this scam insurance. I want a refund of all my money for the flight i was not allowed to embark. not to buy from them , change the flight unannounced and then charge a second time , Who want to cancel don't answer the phone and by email for more than a month don't answer also waiting on the line for a few hours! Awful and disgusting, staff dont know what they are doing and scamming customers out of money . Boycott the full Etraveli group! Horrible Customer Experience. Thank you for your help and assistance. My departure time was at 6.05 pm, but when I tried to check-in, I realized my departure time is already at 6.30 am. Awful experience . Full Refund Demanded. where should i contact to get refund? First name(s) Last name Age group Gender Checked baggage allowance/Other It's easy to find phone numbers, opening hours and reviews for Gotogate customer service and support. Despicable business. Reviewers complaining about GoToGate most frequently mention customer service, full refund, and credit card problems. The site is easy to use , many options though to add to the original price appears at the first page , the option can increase the price by almost 100% of the original price. I search every day day for flights and then i click on the google adverts from this companys. The ticket is not upgrade-able, and cannot be changed. Trust our expertise Join our growing community of 14M happy travelers per year. Hand luggage included From To Departure Arrival Flight Airline Couldn't be happier! Tried to change flight over the phone, only offered hugely inflated prices compared to the same flights I was looking at available online with same airline -- total scammers, so many dodgy parts of this experience, they need to be shut down. They are base in Sweden so can only complain to European ombudsman which is hopeless. Hand luggage included GoToGate has refused to refund their $60 lack-of-service charge, and it turns out that there are facebook groups with thousands of members devoted to GoToGate refund claims. I am having a liver transplant and won't be able to travel internationally. Absolutely heartless company that have no compassion for people in difficult situations.
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